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Malwarebytes Real-Time Protect Issue

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Hello I have Malwarebytes Premium on Windows 11 Pro Version 22H2, OS build 22621.1702, Windows Feature Experience Pack 1000.22641.1000.0

Real-Time protection is on, Web Protection is on, Malware Protection is on, Ransomware Protection is on, & Exploit Protection is on *1

In Setting, General, Tamper protection is on Everything checked *2

Under Settings, Security, Windows startup I have Launch Malwarebytes in the background on, Delay Real-Time Protection when Malwarebytes starts off, Enable self-protection mode on, Enable self-protection module early start on *3

Every time I restart or shutdown then turn up the PC I get a popup message saying Malwarebytes Real-Time Protection is off *4 I click the Turn on button

Enter my password when prompted *5

Verify Real-Time protection is on *6

Reboot! Start all over.

How can I stop this Cycle?


*1 See attached Malwarebytes Protection is on.png

*2 See attached Malwarebytes Tamper Protection.png

*See attached Malwarebytes Windows Startup Options.png

*4 See attached Malwarebytes Real-Time Protection off.png

*5 See attached Malwarebytes Tamper Protection enabled.png

*6 See attached Verify Malwarebytes Protection is on.png


Malwarebytes Protection is on.png

Malwarebytes Tamper Protection.png

Malwarebytes Windows Startup Options.png

Malwarebytes Real-Time Protection off.png

Malwarebytes Tamper Protection enabled.png

Verify Malwarebytes Protection is on.png

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
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On 5/12/2023 at 7:12 PM, Porthos said:

Turn the following off. Off is the default setting for a reason. If that does not stop the issue, We need the log.


Can you please explain what you mean "Off is the default setting for a reason" does not tell me anything. If it is not to turned on then why include it?

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4 minutes ago, McOwnage said:

Can you please explain what you mean "Off is the default setting for a reason" does not tell me anything.

Because it can cause issues with some systems.

Does turning off the setting correct your issue? If not we need the logs to assist you.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply


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