Is 447hrs scan time normal?

[ulrichburke]

Dear Everyone.

Thanks to all who helped me last time, this is a brand new prob!  Computer seemed to be running a bit slow - that's not unusual, it's not exactly a gaming PC! Just an old, loved, well-overused Windows PC, designed for XP, now running 10.  But I looked at what was running and discovered Malwarebytes had been running a scan for ages and I hadn't realised it.  Should it be doing this?  I mean checkout the time - it's been running for 447 hours and I can't make it stop.

 

Gonna put a screenshot here and shurrup and let one of you experts tell me if everything's OK or not.  If I close it down and try to run a for-real scan with it, it just says 'Malwarebytes has encountered a problem' and goes back to its hamster-wheel 447-hours-and-counting scan.  It's saying it's not found anything, but because I can't make it do a for-real scan I'm not sure whether to trust that or not.  Everything on my computer's jerky and crashy and it's not usually like that which is why I wanted to do a scan - then I discovered it HAD been scanning for 447 hours - I'll shurrup now and you tell me if you think everything's OK or not! 

 

Yours respectfully

 

Chris.

[1PW]

Hello @ulrichburke and welcome back:

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Thank you.

[Maurice Naggar]

Hello @ulrichburke Is this the same Windows system for which you have a different Topic-thread from April ? The one that AdvancedSetup is helping you on ? https://forums.malwarebytes.com/topic/297003-malwarebytes-stuck-in-looking-for-updates-mode-never-reaches-scan/

Attentio @AdvancedSetup

[AdvancedSetup]

Hello @ulrichburke

Please follow up with the posted FIX I provided you already.

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks