Cannot locate registration email from purchase

[DerVan6363]

I purchased a 5D/1Y license from FastSpring last July. I rebuilt a laptop that had Malwarebytes installed on it from that license. The rebuilt laptop has the same name, so I expected that I could re-install MB, but I received a message that I was over the activation limit and to log into my account and de-authorized one of the existing installations. I tried to log into my MB account, but it says I entered the wrong email or password. then I tried to recover my password, but it says it cannot find my account. I logged a support ticket but then it automatically replies that it cannot find an account for that email address and to use these forums to fix this issue. I supplied the FastSpring order number in the support ticket and expected a person to at least read the email.... Is this to be expected for buying through a reseller? I know I am using the correct email that I made this purchase from as well. Can someone from MB fix this?

[Porthos]

9 minutes ago, DerVan6363 said:

Is this to be expected for buying through a reseller?

Yes, Only licenses bought directly have an account automatically.

You need to create an account and add your license manually. Add a license key to My Account

Then you can manage the license. Manage your subscriptions in My Account

Edited May 11 by Porthos

[DerVan6363]

Thank you for the quick reply. I tried this and went to the option to register a license and it returned "Unable to register License Key". This is the key that is currently licenses my 4 other computers.

[AdvancedSetup]

Please send me a private message with your ticket number and email address used

Thank you @DerVan6363