False Positive Website Blocked RepeatRepeat.co.uk

[JohnHS]

Hi,

We have just gone live with a new website today which has replaced our old CS-Cart website. The Browser guard is blocking the new website's checkout page claiming "Website blocked due to scams".
This is a legitimate website, free of malware and is a popular and busy e-commerce site.

The blocked page is: 

https://www.repeatrepeat.co.uk/checkout.html

You need to add an item to the shopping basket otherwise the page will redirect to the basket page.

Can you please take a look at this for us and whitelist our website as we could be losing business?

Thank you in advance.

Edited May 9 by AdvancedSetup
Disabled live hyperlink

[Porthos]

1 hour ago, JohnHS said:

Can you please take a look at this for us and whitelist our website as we could be losing business?

Do you have a screenshot or log from Malwarebytes?

[JohnHS]

Yes, here is a screenshot:

The URI is: chrome-extension://ihcjicgdanjaechkgeegckofjjedodee/app/eventpages/block.html?referrer=null&url=http%3A%2F%2Frepeatrepeat.co.uk%2Fcheckout.html&host=repeatrepeat.co.uk&type=scam&subtype=malware-pattern&tabId=842607168&filename=undefined&prevUrl=null

[JohnHS]

Please find attached the log.

BG-Logs_v2.6.2_2023-05-09_192044.txt

[Porthos]

17 minutes ago, JohnHS said:

Yes, here is a screenshot:

Be sure to clear the browser cache and update Browser Guard.

[JohnHS]

I have just installed the Chrome Browser Guard on a different computer and I get the same "Website blocked due to scams" message.

Please let me know how to get the website

https://www.repeatrepeat.co.uk

added to a Malware Bytes whitelist? It contains no malware and is a completely reputable and legitimate e-commerce site and this will affect anyone who has this browser extension installed.

Edited May 9 by AdvancedSetup
Disabled live hyperlink

[thisisu]

The site has been whitelisted. Please allow 15-30 minutes for the changes to take effect.

 

[JohnHS]

Thank you for this @thisisu