raxiel9 Posted May 8 ID:1566418 Share Posted May 8 hi, my facebook account was hacked i think was for malware i reinstalled windows eliminated partitions, i read that is not enough and need to be sure that my pc is clean; how do you a clean install free of viruses? PD sorry for my bad english is not my main language Link to post Share on other sites More sharing options...
1PW Posted May 8 ID:1566427 Share Posted May 8 (edited) Hello @raxiel9 and : Your helper may be able to save you the trouble of another install... While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. Thank you. Edited May 8 by 1PW Link to post Share on other sites More sharing options...
raxiel9 Posted May 8 Author ID:1566436 Share Posted May 8 mbst-grab-results.zip 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 8 Root Admin ID:1566470 Share Posted May 8 The current logs do not indicate any signs of an infection. Please temporarily disable real-time protection of you Bitdefender antivirus and run the following scanner. Microsoft Safety Scanner Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well STEP 1 Please set File Explorer to SHOW ALL folders, all files, including hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html STEP 2 I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
raxiel9 Posted May 8 Author ID:1566486 Share Posted May 8 when i was infected i used a legacy motherboard bios configuration i changed to a uefi and activated secure boot, formated and deleted partitions reinstalled windows Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 8 Root Admin ID:1566487 Share Posted May 8 That is the appropriate method. As shown below. Greg Carmack - MVP 2010-2020 -Clean Install Windows 10https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587 How to Create a Local Account While Setting Up Windows 10https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/ I simply provided an additional scan to make sure nothing wrong found. Link to post Share on other sites More sharing options...
raxiel9 Posted May 8 Author ID:1566495 Share Posted May 8 msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 8 Root Admin ID:1566496 Share Posted May 8 No issues found with that either. SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you Link to post Share on other sites More sharing options...
raxiel9 Posted May 8 Author ID:1566497 Share Posted May 8 in this post recommend convert the disk to GPT for a full clean install wihtout viruses i cant find that proccess in the clean install guide Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 8 Root Admin ID:1566498 Share Posted May 8 No, let the Installer take care of it. You should have a blank disk after removing all partitions The installer will make the best choice on it's own Link to post Share on other sites More sharing options...
raxiel9 Posted May 8 Author ID:1566499 Share Posted May 8 SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 8 Root Admin ID:1566506 Share Posted May 8 Please update the following software AMD Software v.23.4.2 Warning! Download Update Discord v.1.0.9012 Warning! Download Update Google Chrome v.112.0.5615.138 Warning! Download Update Malwarebytes version 4.5.24.248 v.4.5.24.248 Warning! Download Update Then restart the computer and check for any Windows Updates Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 8 Root Admin ID:1566507 Share Posted May 8 Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. Please attach that file to your next reply. (not compulsory) Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
raxiel9 Posted May 9 Author ID:1566513 Share Posted May 9 its the last step? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 9 Root Admin ID:1566528 Share Posted May 9 Yes, unless there is something else we can assist you with Link to post Share on other sites More sharing options...
raxiel9 Posted May 9 Author ID:1566545 Share Posted May 9 thank you for the help Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 9 Root Admin ID:1566547 Share Posted May 9 You're quite welcome. Take care and stay safe out there Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 9 Root Admin ID:1566548 Share Posted May 9 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
Recommended Posts