I added APK file now website blocked

[PPservicedept]

Hi, I added an .apk file for our customers to download updates for our equipment now someone has reported to me that Malwarebytes is blocking them. Can you please tell me how to stop this from occurring?

 

https://installer.help/rev.html

 

 

Thank you

Edited May 4, 2023 by AdvancedSetup
Disabled live hyperlinks

[Porthos]

For staff. The blocked link is as follows.

https://www.virustotal.com/gui/file/0f6670fbd9463c2a00b49b7defd67f0e275695670969883755a85010bae4a9ae/detection/f-0f6670fbd9463c2a00b49b7defd67f0e275695670969883755a85010bae4a9ae-1683228481

https://installer.help/files/PowerPlateREV_1.1.apk

 

@thisisu

Edited May 4, 2023 by Porthos

[thisisu]

The site has been whitelisted. Please allow 15-30 minutes for the changes to take effect.

 

[PPservicedept]

Thank you!

[PPservicedept]

Hi, it has been reported to me that a Browser Guard warning is still occurring. At the time of my whitelist request, I had just added the file "PowerPlateREV_1.1.apk" to the site. Shortly after however, I was asked to change the file name to just "PowerPlateREV.apk" so that we wouldn't have to change the QR code for each revision. So if you whitelist on a per file basis, could you please whitelist this new file name instead?

Additionally, I have also had APK updates for two of our other machines on the site for a couple of months, and haven't heard of a problem with anyone accessing them yet. Perhaps nobody who is running Malwarebytes has tried to download them yet, or else for some reason these two were not flagged as possibly being malicious. Could we please make sure that the following two files are whitelisted as well?

https://installer.help/files/My7_PPR_4.0.2.apk

https://installer.help/files/Pro7_PPR_4.0.2.apk

Thank you!

Karl Miller

[Porthos]

7 minutes ago, PPservicedept said:

it has been reported to me that a Browser Guard warning is still occurring.

Might want to clear the browser cache and be sure to update Browser Guard.

[PPservicedept]

I will pass that along, thank you.