Jump to content

Malware.Heuristic.1003 reported, not detected in Desktop application

Recommended Posts


An executable file part of our quotation and configuration tool used by our Customers was reported to be "harmful" by your company's engine.

  • Location: C:\Actis\Actis.exe
  • Scan time : April 24th 2023, 08:08:18 UTC
  • Report time: April 24th 2023, 08:08:18 UTC
  • Type: file
  • Threat name: Malware.Heuristic.1003

We are convinced that this is a false positive and are unable to reproduce the detection (fpreport.txt attached), but we need a confirmation from your side, and ultimately been added in your whitelist, so please take action.

actis.exe in actis.zip attached is the corresponding file

Results in virustotal.com does not show the detection by your product. We will have a separate action with MaxSecure.

Actis.zip fpreport.txt

Link to post
Share on other sites

  • Staff


Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products already and it is not detected anymore.

Link to post
Share on other sites

  • Staff

Hello and thank you for your submission. 

I am not getting any detections here, but just in case, I have whitelisted the file on our back end. Please do not hesitate to reach out if you encounter and future issues.


All best,

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.