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Malware.Heuristic.1003 reported, not detected in Desktop application


Haettinger

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Hello,

An executable file part of our quotation and configuration tool used by our Customers was reported to be "harmful" by your company's engine.

  • Location: C:\Actis\Actis.exe
  • Scan time : April 24th 2023, 08:08:18 UTC
  • Report time: April 24th 2023, 08:08:18 UTC
  • Type: file
  • Threat name: Malware.Heuristic.1003

We are convinced that this is a false positive and are unable to reproduce the detection (fpreport.txt attached), but we need a confirmation from your side, and ultimately been added in your whitelist, so please take action.

actis.exe in actis.zip attached is the corresponding file

Results in virustotal.com does not show the detection by your product. We will have a separate action with MaxSecure.
https://www.virustotal.com/gui/file/369943af80636427c5b23654f29f99516eda1cd1adaeea693559f66b2f7f860d/detection

Actis.zip fpreport.txt

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  • Staff

Hi,

Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products already and it is not detected anymore.

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