i have a virus that blocks malwarebytes to be installed

[snaarspappa]

i try to open malwarebytes installer most of the time when i do this nothin happens but when i do it directley after a reboot it opens and then gets stuck at 66% i cant open windwos defender windows reset is also diabled so i cant do that and ive tried other stuff but none work my search box thing also doesnt work please help

[Maurice Naggar]

Hello  

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

• It is possible that the Windows operating system may only have a glitch or two. You do describe MS Defender having issues.
• Removing malware can be unpredictable, that is, if indeed there is a actual malware,
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

I would like a report set for review. This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

[snaarspappa]

[snaarspappa]

it is stuck like that for 15 minutes tried opening the farbar thing and it said not responding

 

[Maurice Naggar]

If you see the "display" of that tool making some movement, then allow it a few more minutes. It may be that the machine is very slow.

If still no progress, then do this. 

This next tool ought to take something in the range of 15 - 25 minutes tops, depending on hardware speed.
get & run the Malwarebytes MBAR anti-rootkit tool to do 1 run with it.
Disregard the title subject of the topic.Run the MBAR tool as listed here 

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes

• when done, I need the MBAR logs.
• Upon completion of the scan or after the reboot, two files named mbar-log.txt and system-log.txt will be created.
• Both files can be found in the extracted MBAR folder on your Desktop.
• Please attach both files in your next reply.

and make real sure to tell me if this is Windows 10 or Windows 11.

[snaarspappa]

the mbar rootkit doesn't start i tried rebooting i did everything it said. im on windows 10 home

[snaarspappa]

forgot to mention that i cant acces the malwarebytes website or any other antimalware websites

[AdvancedSetup]

Please try to get the following logs then @snaarspappa

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[snaarspappa]

[AdvancedSetup]

Please start into Safe Mode and try to run from there

 

[snaarspappa]

Addition.txt FRST.txt

[AdvancedSetup]

Thank you @snaarspappa

Please run the following fix. Please note the computer is heavily attacked. We'll do our best to try and fix.

 

 

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Linuz\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[snaarspappa]

I will try doing this tomorrow but i just have a few questions. The farbar program only worked in safe mode for me and how do i save my network before this 

[AdvancedSetup]

The network doesn't really have a save. You can export your Windows Firewall from inside Normal Windows but unless you're an expert or got expert advice on making changes to it then most people do not have custom settings to save.

Windows will automatically put back the default settings it had when Windows was shipped. That way fake, bad, or otherwise unwanted firewall settings are removed

 

[snaarspappa]

should i run it in safe mode to fix this bug?

[snaarspappa]

Fixlog.txt

[AdvancedSetup]

Overall that ran pretty well @snaarspappa

 

See if you're able to run the following now from Normal Mode in Windows.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[snaarspappa]

Malwarebytes didn't open

Used the farbar tool in safe mode

AdwCleaner[C00].txt Addition.txt FRST.txt

[AdvancedSetup]

Okay, this computer is heavily infected. Please run the following fix from Normal Windows Mode

This will remove most of your game startup entries. We're not uninstalling or deleting the games, just stopping some of them from loading on startup. Once we're done you can re-eanble auto startup of items you want.

 

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Linuz\Desktop\

NOTE. It's important that both files, FRST64.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[snaarspappa]

with normal windows mode did you mean like not in safe mode cause i try to do it without safe mode and it just says not responding but here it is with safe mode networking

Fixlog.txt

[snaarspappa]

i think it worked everything that i noticed wasnt working is now working

[AdvancedSetup]

The computer is doing better but it's not fixed yet. There are invalid services that we need to repair.

Please run the following for me @snaarspappa

 

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

[snaarspappa]

FSS.txt

[AdvancedSetup]

Thank you. Quite a bit still shows broken. I've sent you a private message.

 

Windows Security:
============
SecurityHealthService Service is not running. Error while attempting to start SecurityHealthService:
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

Checking service configuration:
Checking Start type of SecurityHealthService: ATTENTION!=====> Unable to open SecurityHealthService registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open SecurityHealthService registry key. The service key does not exist.

Windows Update:
============
wuauserv Service is not running. Error while attempting to start wuauserv:
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

Checking service configuration:
Checking Start type of wuauserv: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll of wuauserv: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
BITS Service is not running. Error while attempting to start BITS:
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

Checking service configuration:
Checking Start type of BITS: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll of BITS: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
UsoSvc Service is not running. Checking service configuration:
Checking Start type of UsoSvc: ATTENTION!=====> Unable to open UsoSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open UsoSvc registry key. The service key does not exist.
Checking ServiceDll of UsoSvc: ATTENTION!=====> Unable to open UsoSvc registry key. The service key does not exist.
dosvc Service is not running. Checking service configuration:
Checking Start type of dosvc: ATTENTION!=====> Unable to open dosvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open dosvc registry key. The service key does not exist.
Checking ServiceDll of dosvc: ATTENTION!=====> Unable to open dosvc registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend: ""C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2303.8-0\MsMpEng.exe"".

 

[AdvancedSetup]

Please run the following fix @snaarspappa

 

[ 1 ]

Make a new folder.  C:\FIX

Then extract all the files from the RepairServices.zip file into the C:\FIX folder. If the files are not in the C:\FIX folder this fix will not work.

RepairServices.zip

[ 2 ]

Find the file AdvancedRun.exe in the C:\FIX folder and right-click over it and select "Run as administrator"

Under Command-Line Arguments:  It should say C:\FIX\repair_services.bat if it does not then copy and paste "C:\FIX\repair_services.bat" into it.
Under Run As:  select TrustedInstaller as shown and click the Run button

 

[ 3 ]

The computer will restart after 30 seconds

 

[ 4 ]

After the restart

• Run the FSS scanner again and get me a new set of logs
• Run the Farbar scanner and click SCAN and get both new logs

New logs to attach

• FSS log
• FRST.txt
• Addition.txt

 

Thank you