Malwarebytes with internet and Ram issues

[Hiriko]

When i have malwarebytes installed, i can't download anything from any source or else internet stops working on all programs and windows and ram goes rising until reaches it's max and freezes windows 11 by blue screen or just force rebooting, can only be solved temporary rebooting before freezes or unninstaling malwarebytes.

has someone got a similar problem ? 
i really like mb and don't want to leave it


computer specs : 
Windows 11 pro x64
16GB ram at 3200Mhz
Ryzen 3600
Rtx 2060
SSD Nvme 512gb
HD 2TB
 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Hiriko]

mbst-grab-results.zip

[Porthos]

@Hiriko

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
   
   Do not click on any Ads. You may want to consider adding our Malwarebytes Browser Guard
   https://www.malwarebytes.com/browserguard  to help prevent Ads in the first place.
   
   
   
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear and block the download. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
   Examples of Smart Screen preventing the download
   
      
   
   
   Click the three... dots and select Keep
   
   
   
   
   
   
   
   
    
5. When the User Account Control window appears, click Yes.
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
    
7. Ensure only the boxes listed below are checked
    

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy and paste the contents of the logs directly

 

Thank you

[Hiriko]

Addition.txt FRST.txt

[Porthos]

@Hiriko Please uninstall all Avira products then do the following.

 

Let's use the same support tool and do a clean uninstall and reinstall.

Please close all browsers and programs before running the tool. Right-click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

[Hiriko]

The problem isn't avira, i installed him after removing malwarebytes, and i've already have used that tool. 

[Porthos]

17 minutes ago, Hiriko said:

The problem isn't avira, i installed him after removing malwarebytes, and i've already have used that tool. 

You did not use the tool correctly. Avira will clash with Malwarebytes.

If you do not wish to follow instructions, there is not much help we can give.

[Hiriko]

i meant that i used this tool before installing avira, already have cleaned and repaired the system using that tool, and didn't worked.

[Porthos]

2 hours ago, Hiriko said:

already have cleaned and repaired the system using that tool, and didn't worked.

You did the "repair" not the clean uninstall as I requested. Read the instructions again.

After you do all of what I asked, Grab a new set of support tool logs.

[Hiriko]

i used both !
but okay, forget it.

[AdvancedSetup]

Hello @Hiriko

Please go ahead and uninstall both Avira and Malwarebytes temporarily. Then restart the computer and run the Farbar scanner again and get me a new set of logs and we'll see what we can find.

FRST.TXT
ADDITION.TXT

 

Thank you

 

[Hiriko]

Addition.txtFRST.txt

[AdvancedSetup]

Thank you for the logs. @Hiriko

 

[ 1 ]

Your current DNS Servers: 192.168.0.1

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 2 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following
 

• Advanced SystemCare

 

Windows Defender:
================
Date: 2023-04-26 07:10:21
Description: 
Microsoft Defender Antivirus has detected potentially unwanted application(PUA).

Name: PUA:Win32/IObit
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Program Files (x86)\IObit\Advanced SystemCare\OFCommon.dll
Detection Origin: Local machine
Detection Type: FastPath
Detection Source: Real-Time Protection
Process Name: C:\Users\Rikut\Área de Trabalho\FRSTEnglish.exe
Security intelligence Version: AV: 1.387.2251.0, AS: 1.387.2251.0, NIS: 1.387.2251.0
Engine Version: AM: 1.1.20200.4, NIS: 1.1.20200.4

 

[ 3 ]

Please run the following fix after uninstalling iObit Advanced SystemCare and restarting the computer.

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Rikut\Área de Trabalho\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

 

Thanks

 

[AdvancedSetup]

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