"Website Blocked Due to Riskware" Notifications every minute but no Malware

[alexandre133t3]

Hi, 

I receive a "Website Blocked Due to Riskware" notification every minute (see log pasted below). However, I've not recieved any virus or malware detections when scanning with MalwareBytes, Microsoft Safety Scanner, or Windows Defender. I've also tried limiting my startup apps and rebooting. However, I still get the notification every minute. Can you please help advise how I can stop these outbound attempts? Thank you 

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 4/23/23
Protection Event Time: 1:07 AM
Log File: d1c1daf6-e16a-11ed-bc13-2cf05d81fe5a.json

-Software Information-
Version: 4.5.27.262
Components Version: 1.0.1991
Update Package Version: 1.0.68407
License: Trial

-System Information-
OS: Windows 10 (Build 19045.2846)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm.exe, Blocked, -1, -1, 0.0.0, , 

-Website Data-
Category: RiskWare
Domain: rec.casacam.net
IP Address: 88.252.173.5
Port: 4014
Type: Outbound
File: C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm.exe

(end)

mbst-grab-results.zip

[Maurice Naggar]

Hello  

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

Allow me some time to review your report & then later, I will make a new reply. What is being blocked is IP 88.252.173.5

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm.
A block notice is an advisory of the "block".
A "malicious website blocked" is entirely different from a "malware detected" event.

The website  Block message indicates that a potential risk was blocked by the malicious website protection.
The Malwarebytes web protection, by default, will always show each IP block occurrence.
The Malwarebytes Web-protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.
 
Incoming block notice can be ignored, the Malwarebytes real-time protection is blocking the threat and there is nothing more that can be done.
On Outbound blocks, any attempted connection was stopped.
 
No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).
 A browser is not required to be running, just an active Internet connection with processes running,
such as Instant messenger clients, DISCORD, or Instagram, SKYPE or Peer-to-peer software, to trigger these alerts.

These are also triggered by banner ads running on websites which is the most common form of alert.

[Maurice Naggar]

There are a number of "rogue" & quite suspicious ( 1 or 2 of them just outright do not belong) scheduled "tasks" on this system. Those are quite likely what are triggering the block notices. Malwarebytes is protecting your system from potential harm.
The custom cleanup task below will remove those pesky rogue tasks, plus also do several integrity checks.
Start with this:
( 1 )
Please set File Explorer to SHOW ALL folders, all files, including Hidden ones. Use OPTION ONE or TWO of this article
Please use this Guide

( 2 )
Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

( 3 )
 

What follows is just the beginning first steps. We will be doing several tasks over several rounds. Please have lots of patience.

Please run the following custom script. Read all of this before you start. Please Close all open work.

Farbar program :  is FRSTENGLISH.exe is already on this machine

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt <-- - - - -

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will also run scans with MS Defender antivirus. Depending on the speed of your computer this fix may take 50-55 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera + Brave caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

A request please 

I would like to get a copy of what we placed in Quarantine, from the runs I had you do. Please. 

• Using Windows File Explorer, Navigate to C:\FRST folder on your system. Expand the folder so you see all contents.
• Right click on Quarantine > Send to > Compressed (zipped) folder
• Upload the archive in your next reply
• If archive is too big you can upload here > https://wetransfer.com/

You will also see a new recent ZIP file on your desktop named with the current Year/month/day & time of this last custom-run. Please also attach that with next reply.

Also, Let me know how the situation is at this point as to any new "block" notices, or some other active security issue.
Also, please do one new Scan with Malwarebytes.

This is only the start. We will do more steps later. Stick with me here until I give the All-Clear.

Thank you!

[alexandre133t3]

Hey, thanks for the reply i already did the things you said to do but i don't know if it worked because when the reboot ended it showed pc coulden't start properly and after some using the Startup Repair tool it went to windows.

C.zip 24.04.2023_22.15.49.zip

[Maurice Naggar]

Hi. 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.

This link is for the 64-bit version of MSERT.exe . Be sure you save the file first
https://definitionupdates.microsoft.com/download/DefinitionUpdates/safetyscanner/amd64/MSERT.exe

Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.

Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.

This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log

the log will be at

Windows\debug\msert.log
Please attach that log with your reply

It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

[alexandre133t3]

thanks for the follow up!

msert.log

[Maurice Naggar]

Good & beneficial cleanups by the Safety Scanner ! yes. As a next step, I suggest the following:

This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started.

 

• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes
• When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
• Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
• and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

• At screen "Detections occurred and resolved" click on blue button "View detected results"
• On next screen, at lower left, click on blue "Save scan log"
• View where file is to be saved. Provide a meaningful name for the "File name:"
• On last screen, set to Off (left) the option for Periodic scanning
• Click "save and continue"
• Please attach the report file so I can review

[alexandre133t3]

21 hours ago, Maurice Naggar said:

Good & beneficial cleanups by the Safety Scanner ! yes. As a next step, I suggest the following:

This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started.

 

• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes
• When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
• Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
• and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

• At screen "Detections occurred and resolved" click on blue button "View detected results"
• On next screen, at lower left, click on blue "Save scan log"
• View where file is to be saved. Provide a meaningful name for the "File name:"
• On last screen, set to Off (left) the option for Periodic scanning
• Click "save and continue"
• Please attach the report file so I can review

ok done.

whats next?

eset log scan.txt

[Maurice Naggar]

• The ESET did not find any new threats. What it deleted were 2 files already sidelined, in quarentine area.
• Look on the Downloads folder for a file-named Fixlog.txt . Please attach with your next reply.
• Your pc already has the support tool mb-support-1.8.7.918.exe.
• Launch the program.
• click Advanced >>> then Gather Logs
• Have patience till the run has finished.
• Attach the mbst-grab-results.zip from the Desktop to your reply..

[alexandre133t3]

2 hours ago, Maurice Naggar said:

• The ESET did not find any new threats. What it deleted were 2 files already sidelined, in quarentine area.
• Look on the Downloads folder for a file-named Fixlog.txt . Please attach with your next reply.
• Your pc already has the support tool mb-support-1.8.7.918.exe.
• Launch the program.
• click Advanced >>> then Gather Logs
• Have patience till the run has finished.
• Attach the mbst-grab-results.zip from the Desktop to your reply..

 

Fixlog.txt mbst-grab-results.zip

[Maurice Naggar]

Thank you. The custom run has removed a setting on Microsoft Defender ( made by some 'booger') that excluded the whole C drive from being monitored by MS Defender. Now that has been cleared up. Now I would like that you do 2 scans.

( 1 )

[ Do a custom scan with Microsoft Defender Antivirus ]

Just want to do a visual check in Windows Security to see (visually) that Microsoft Defender is on , and to do a Custom scan.

From the Windows Start menu, select Settings, then select Update and Security.

Next, look at the left-side menu & select Windows Security

Next, In Windows Security section: Click on the grey button Open Windows Security

Now, click on the shield Virus and threat protection

Look to see that Microsoft Defender is shown & available for use.

On the next display, look at all the options.  Look down the list and see "Check for Updates" .

You should click on that to have the system check for updates for Windows Defender.  Watch & wait for that to complete.

Please also note that the Scan options (all) can be displayed by clicking on Scan options.   Click that & select CUSTOM scan & then pick the C drive  & have it go forward.

Once it has started the scan phase, you can go take a long break.   Let me know the results.

( 2 )

to get & run the latest ( current) Microsoft Malicious Software Removal tool for Windows.

This is something normally a part of the quarterly Microsoft Update.

Download & save MSRT from this link at Microsoft Download Center https://www.microsoft.com/en-us/download/details.aspx?id=9905   Disregard the top part with what look like ads / promos.  Scroll down & see the Download button
Be sure to first SAVE the file to the Downloads folder or else, to the DESKTOP

The name of the file is Windows-KB890830-x64-V5.112.exe
When download completed, do a RIGHT-click with the mouse pointer & choose

RUN AS ADMINISTRATOR 

  & allow it to go forward.

• IF prompted about are you sure, Reply YES.
• Next select QUICK scan.
• If malicious software has modified (infected) files on your computer, the tool prompts you to remove the malicious software.
• The Malicious Software Removal Tool scan log is located at: C:\Windows\Debug\mrt.log.
• Please attach that log with your next Reply
• If no infections were found, you will see in your log ( at the very bottom )

Results Summary:
----------------

No infection found.

[alexandre133t3]

23 hours ago, Maurice Naggar said:

Thank you. The custom run has removed a setting on Microsoft Defender ( made by some 'booger') that excluded the whole C drive from being monitored by MS Defender. Now that has been cleared up. Now I would like that you do 2 scans.

( 1 )

[ Do a custom scan with Microsoft Defender Antivirus ]

Just want to do a visual check in Windows Security to see (visually) that Microsoft Defender is on , and to do a Custom scan.

From the Windows Start menu, select Settings, then select Update and Security.

Next, look at the left-side menu & select Windows Security

Next, In Windows Security section: Click on the grey button Open Windows Security

Now, click on the shield Virus and threat protection

Look to see that Microsoft Defender is shown & available for use.

On the next display, look at all the options.  Look down the list and see "Check for Updates" .

You should click on that to have the system check for updates for Windows Defender.  Watch & wait for that to complete.

Please also note that the Scan options (all) can be displayed by clicking on Scan options.   Click that & select CUSTOM scan & then pick the C drive  & have it go forward.

Once it has started the scan phase, you can go take a long break.   Let me know the results.

( 2 )

to get & run the latest ( current) Microsoft Malicious Software Removal tool for Windows.

This is something normally a part of the quarterly Microsoft Update.

Download & save MSRT from this link at Microsoft Download Center https://www.microsoft.com/en-us/download/details.aspx?id=9905   Disregard the top part with what look like ads / promos.  Scroll down & see the Download button
Be sure to first SAVE the file to the Downloads folder or else, to the DESKTOP

The name of the file is Windows-KB890830-x64-V5.112.exe
When download completed, do a RIGHT-click with the mouse pointer & choose

RUN AS ADMINISTRATOR 

  & allow it to go forward.

• IF prompted about are you sure, Reply YES.
• Next select QUICK scan.
• If malicious software has modified (infected) files on your computer, the tool prompts you to remove the malicious software.
• The Malicious Software Removal Tool scan log is located at: C:\Windows\Debug\mrt.log.
• Please attach that log with your next Reply
• If no infections were found, you will see in your log ( at the very bottom )

Results Summary:
----------------

No infection found.

Using the windows defender found 0 threats

mrt.log

[Maurice Naggar]

Microsoft Windows Malicious Software Removal Tool v5.112, (build 5.112.20232.1)
Started On Thu Apr 27 21:50:46 2023

Engine: 1.1.20100.6
Signatures: 1.385.537.0
MpGear: 1.1.16330.1
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.

😃👍

Now a different scan with another security scanner. 

This with Kaspersky KVRT tool.

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Next, Select the Windows Key and R Key together, the "Run" box should open.



Drag and Drop KVRT.exe into the Run Box.



C:\Users\alexa\DESKTOP\KVRT.exe will now show in the run box.



add

-dontencrypt

Note the space between KVRT.exe and -dontencrypt

C:\Users\alexa\DESKTOP\KVRT.exe -dontencrypt 

should now show in the Run box.



That addendum to the run command is very important.


To start the scan select OK in the "Run" box.



The Windows Protected your PC window "may" open, IF SO then select "More Info"



A new Window will open, select "Run anyway"



A EULA window will open, tick both confirmation boxes then select "Accept"



In the new window select "Change Parameters"

 

• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else..

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20230428_223000.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply

[alexandre133t3]

On 4/28/2023 at 8:38 PM, Maurice Naggar said:

Microsoft Windows Malicious Software Removal Tool v5.112, (build 5.112.20232.1)
Started On Thu Apr 27 21:50:46 2023

Engine: 1.1.20100.6
Signatures: 1.385.537.0
MpGear: 1.1.16330.1
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.

😃👍

Now a different scan with another security scanner. 

This with Kaspersky KVRT tool.

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Next, Select the Windows Key and R Key together, the "Run" box should open.



Drag and Drop KVRT.exe into the Run Box.



C:\Users\alexa\DESKTOP\KVRT.exe will now show in the run box.



add

-dontencrypt

Note the space between KVRT.exe and -dontencrypt

C:\Users\alexa\DESKTOP\KVRT.exe -dontencrypt 

should now show in the Run box.



That addendum to the run command is very important.


To start the scan select OK in the "Run" box.



The Windows Protected your PC window "may" open, IF SO then select "More Info"



A new Window will open, select "Run anyway"



A EULA window will open, tick both confirmation boxes then select "Accept"



In the new window select "Change Parameters"

 

• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else..

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20230428_223000.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply

 

report_2023.04.30_12.25.21.klr.txt

[Maurice Naggar]

Thanks. The Kaspersky KVRT run is quite beneficial. It found & removed a few more threats.
One other scan here.

TrendMicro HouseCall scan

https://www.trendmicro.com/en_us/forHome/products/housecall.html

First, Download & Save to your Downloads folder the appropriate HouseCallLauncher
Once the download is complete, go to where the Housecalllauncher is saved & double-click it to start it.

The program will check with TrendMicro & do a update run.

Next it will show the Disclosure window.

Click Next to proceed.

The end user license agreement is presented.   Click the Accept radio button & click Next to proceed.

I suggest a CUSTOM scan on C drive.

IF you wish a Full scan or a Custom scan, first click on the Settings

then you can select which drives you want to include in the scan.

The default is a Quick scan.

Click Scan now when ready.

The scan progress will then be displayed.   Monitor the progress or just leave it alone until it finishes this phase.

When the scan phase has completed, if any items are tagged, you will see a list, showing  the file & its location, the classification of the threat, the type, risk, and Action option.

If you see an item that you know is safe, you can click the Action  , and select Ignore.

When all done & ready, click the Fix now button.

[alexandre133t3]

5 hours ago, Maurice Naggar said:

Thanks. The Kaspersky KVRT run is quite beneficial. It found & removed a few more threats.
One other scan here.

TrendMicro HouseCall scan

https://www.trendmicro.com/en_us/forHome/products/housecall.html

First, Download & Save to your Downloads folder the appropriate HouseCallLauncher
Once the download is complete, go to where the Housecalllauncher is saved & double-click it to start it.

The program will check with TrendMicro & do a update run.

Next it will show the Disclosure window.

Click Next to proceed.

The end user license agreement is presented.   Click the Accept radio button & click Next to proceed.

I suggest a CUSTOM scan on C drive.

IF you wish a Full scan or a Custom scan, first click on the Settings

then you can select which drives you want to include in the scan.

The default is a Quick scan.

Click Scan now when ready.

The scan progress will then be displayed.   Monitor the progress or just leave it alone until it finishes this phase.

When the scan phase has completed, if any items are tagged, you will see a list, showing  the file & its location, the classification of the threat, the type, risk, and Action option.

If you see an item that you know is safe, you can click the Action  , and select Ignore.

When all done & ready, click the Fix now button.

using the TrendMicro HouseCall scan found 0 threats

[Maurice Naggar]

Great. Glad to see that. Now then, tell me, are there now "IP Block notice" by Malwarebytes  ( I mean after that run of TrenMicro Housecall) ??

[alexandre133t3]

22 hours ago, Maurice Naggar said:

Great. Glad to see that. Now then, tell me, are there now "IP Block notice" by Malwarebytes  ( I mean after that run of TrenMicro Housecall) ??

Yes it seems like stopped, thank you so much! 

 

[Maurice Naggar]

Excellent 😎 Now one report for my review.

Temporarily disable Microsoft SmartScreen to download the next software below 

I would recommend getting a readout report as to update status of some key apps.
Download SecurityCheck by glax24 from here

and save the tool on the desktop.

                   If Windows's  SmartScreen block that with a message-window, then
                         Click on the MORE INFO spot and over-ride that and allow it to proceed.

                             This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

When all done, you may go back to turn ON the EDGE Smartscreen protection.

[Maurice Naggar]

We can wrap up this case.
Let's go ahead and do some clean-up work and remove the tools and logs we've run.
Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• You may attach that file to your next reply. (not compulsory)

Delete mb-support-1.8.7.918.exe
Delete mbst-grab-results.zip on the Desktop.

I am marking this case for closure.
I wish you all the best. Stay safe.
Sincerely.

Maurice

[Maurice Naggar]

Glad we could help.

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