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MBAM running extremely slow - still scanning memory after 1/2hr, multiple t


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Long time registered Malwarebytes user, first time poster :-)

Running MBAM Free on a system and scanning takes forever.  At one point, I had walked away and came back to see it closed.

I've tried all the tricks I usually fall back upon when strange things are going on. Including:

- Win10 Pro 21H2 64-bit,  i5-4570, 8GB
- disabled all non-Microsoft apps & services from loading on startup: still slow
- ran sfc /verifyonly then sfc /scannow to repair Win errors
- defragmented HDD, yes not yet migrated to SSD
- ran SophosScanAndClean - nothing found
- ran Windows Defender Offline and online - nothing found
- ran ADWCleaner - all clean
- used the MB-support tool to uninstall MBAM, rebooted, then reinstalled - same slowness on scan
- ran the MB-support tool to capture the system logs - file attached.

Scanner has processed 48,000+ items in memory, and counting, after 31 mins+, still running.  
I'm out of ideas for now.  Any assistance would be appreciated! 
 

mbst-grab-results.zip

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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This feature is designed for the following reasons:

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2 minutes ago, TrevorM said:

Long time registered Malwarebytes user, first time poster :-)

Running MBAM Free on a system and scanning takes forever.  At one point, I had walked away and came back to see it closed.

I've tried all the tricks I usually fall back upon when strange things are going on. Including:

- Win10 Pro 21H2 64-bit,  i5-4570, 8GB
- disabled all non-Microsoft apps & services from loading on startup: still slow
- ran sfc /verifyonly then sfc /scannow to repair Win errors
- defragmented HDD, yes not yet migrated to SSD
- ran SophosScanAndClean - nothing found
- ran Windows Defender Offline and online - nothing found
- ran ADWCleaner - all clean
- used the MB-support tool to uninstall MBAM, rebooted, then reinstalled - same slowness on scan
- ran the MB-support tool to capture the system logs - file attached.

Scanner has processed 48,000+ items in memory, and counting, after 31 mins+, still running.  
I'm out of ideas for now.  Any assistance would be appreciated! 
 

mbst-grab-results.zip 5.72 MB · 0 downloads

Forgot to mention, I re-enabled the apps & services via MSConfig, and re-ran the scan - that's what's running now.  The mbst-grab logs will reflect the re-enabled apps & services.

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8 minutes ago, Porthos said:

Was this a standard scan triggered with the following button?

image.png.0ef51c16a8bccbfeb83268b744f012ee.png

Yes.  Manually initiated scan, free version, with rootkit scanning off.  (Tried rootkit scanning enabled - and it made it through that segment of the scan ok)

1Hr 45mins into scanning now and it's finally going through the file system.  Currently zero detections.

I have a couple other systems, identical hardware and config, and the MBAM scans are not unusually long like this system

Hard drive on this problem unit appears fine - SMART says OK.
 

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23 minutes ago, TrevorM said:

Items scanned: 1,194,800+

You seem to have lots of programs and data. My scan with an i7-4770 but I have an SSD is,

 image.png.458d9b0c98277bb11ca63d7fa9d873f9.png

The log you provided was missing an important set of logs so let's get them manually.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to the disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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Attached are the FRST & Addition files.  

Not seeing anything super-obvious here.  MS Defender did catch a trojan on the disk, during a cleanup earlier in this process, but it wasn't detected in memory.
As mentioned - what drew my attention is how long the MBAM scan sits scanning memory - that's unusual compared to similar systems running identical software.

Currently the system remains sluggish.  

 

Addition.txt FRST.txt

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  • Root Admin

Hello @TrevorM

Please note the following Event Log entries on the system.

 

Application errors:
==================
Error: (04/22/2023 09:49:14 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on System Reserved because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/22/2023 03:50:53 PM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: ROLLY-PC)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (04/22/2023 03:49:33 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2846, time stamp: 0xb9bbdd8b
Exception code: 0xc0000409
Fault offset: 0x00138fc2
Faulting process id: 0x68c
Faulting application start time: 0x01d97563e1f403e9
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9683bd6a-412f-487f-8353-117693eaaa41
Faulting package full name:
Faulting package-relative application ID:

Error: (04/22/2023 03:38:24 PM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: ROLLY-PC)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (04/22/2023 03:37:12 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2846, time stamp: 0xb9bbdd8b
Exception code: 0xc0000409
Fault offset: 0x00138fc2
Faulting process id: 0x1f1c
Faulting application start time: 0x01d9756222d0cb68
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 3aa66363-5d0f-43a6-9acc-a3b4cdff6ebe
Faulting package full name:
Faulting package-relative application ID:

Error: (04/22/2023 12:11:50 PM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: ROLLY-PC)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (04/22/2023 12:09:17 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2846, time stamp: 0xb9bbdd8b
Exception code: 0xc0000409
Fault offset: 0x00138fc2
Faulting process id: 0x20f4
Faulting application start time: 0x01d97545500a17ce
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 42c7112d-69b2-4755-845f-20d6dee7dfde
Faulting package full name:
Faulting package-relative application ID:

Error: (04/22/2023 10:45:42 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2846, time stamp: 0xb9bbdd8b
Exception code: 0x0eedfade
Fault offset: 0x00138fc2
Faulting process id: 0x254
Faulting application start time: 0x01d97539ce0fdbe7
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 83cfea68-4399-4e14-a7c1-63a365062da4
Faulting package full name:
Faulting package-relative application ID:


System errors:
=============
Error: (04/22/2023 03:49:20 PM) (Source: DCOM) (EventID: 10010) (User: ROLLY-PC)
Description: The server {D63B10C5-BB46-4990-A94F-E40B9D520160} did not register with DCOM within the required timeout.

Error: (04/22/2023 03:48:54 PM) (Source: DCOM) (EventID: 10010) (User: ROLLY-PC)
Description: The server {973D20D7-562D-44B9-B70B-5A0F49CCDF3F} did not register with DCOM within the required timeout.

Error: (04/22/2023 03:40:51 PM) (Source: SNMP) (EventID: 1500) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

Error: (04/22/2023 03:39:25 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Energy Server Service queencreek service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/22/2023 03:39:13 PM) (Source: DCOM) (EventID: 10010) (User: ROLLY-PC)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (04/22/2023 03:39:13 PM) (Source: DCOM) (EventID: 10010) (User: ROLLY-PC)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (04/22/2023 03:39:13 PM) (Source: DCOM) (EventID: 10010) (User: ROLLY-PC)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (04/22/2023 03:33:34 PM) (Source: SNMP) (EventID: 1500) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.


Windows Defender:
================
Date: 2023-04-23 11:33:33
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=PUA:Win32/IObit&threatid=224054&enterprise=0
Name: PUA:Win32/IObit
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Users\Rolly\Downloads\driver_booster_setup.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\dl\FRST64.exe
Security intelligence Version: AV: 1.387.1907.0, AS: 1.387.1907.0, NIS: 1.387.1907.0
Engine Version: AM: 1.1.20200.4, NIS: 1.1.20200.4

Date: 2023-04-22 15:28:08
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=PUA:Win32/IObit&threatid=224054&enterprise=0
Name: PUA:Win32/IObit
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Users\Rolly\Downloads\driver_booster_setup.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.387.1890.0, AS: 1.387.1890.0, NIS: 1.387.1890.0
Engine Version: AM: 1.1.20200.4, NIS: 1.1.20200.4

Date: 2023-04-22 10:57:17
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=PUA:Win32/IObit&threatid=224054&enterprise=0
Name: PUA:Win32/IObit
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Users\Rolly\Downloads\driver_booster_setup.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Users\Rolly\Downloads\SophosScanAndClean_x64 (1).exe
Security intelligence Version: AV: 1.387.1890.0, AS: 1.387.1890.0, NIS: 1.387.1890.0
Engine Version: AM: 1.1.20200.4, NIS: 1.1.20200.4

Date: 2023-04-21 19:16:01
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Phish!ml&threatid=2147748189&enterprise=0
Name: Trojan:Win32/Phish!ml
Severity: Severe
Category: Trojan
Path: file:_C:\Users\Rolly\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\ALHS456A\invoice 0112739 (002).html
Detection Origin: Local machine
Detection Type: FastPath
Detection Source: System
Process Name: Unknown
Security intelligence Version: AV: 1.387.1801.0, AS: 1.387.1801.0, NIS: 1.387.1801.0
Engine Version: AM: 1.1.20200.4, NIS: 1.1.20200.4

Date: 2023-03-03 12:22:21
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2023-04-10 08:18:43
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.385.865.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.20100.6
Error code: 0x8024001e
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

 

The computer is rather old as well and consuming 86% of the memory at the moment

BIOS: American Megatrends Inc. 0904 01/06/2014
Motherboard: ASUSTeK COMPUTER INC. B85M-G
Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
Percentage of memory in use: 86%
Total physical RAM: 8064.14 MB

 

 

The logs don't appear to show any obvious infection. Some general clean up and doing a clean removal and reinstall of Malwarebytes may help.

If interested in cleaning the computer some and then doing a clean removal and reinstall of Malwarebytes, please let me know.

Thanks

 

 

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I've removed the ASUS AI Suite - the source of several errors.

For reference - there are 3 other identical hardware systems here - i4570/8GB/Win10 - and they run MBAM quite well, with out any obvious problem, while running the same apps.

I'll check this HDD for possible health issues.  SMART says OK, though am wondering if it's in an early failure mode.

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After uninstalling the Asus AI Suite, the system bluescreened and remained unbootable.  Seems it was quite fragile.

A clone of the HDD was made to a new HDD, same size, using Clonezilla.  Working now on the new, cloned drive, only safe mode was working - and it ultimately proved unrecoverable, no matter which repair type I tried, including a Windows reset preserve data, nuke apps).  Part of the planned fix for this system following the crash, was to migrate over a new SSD. A fresh Win 10 install to the new SSD was performed, and the data was moved over from the clone.

Further inspection on the failed drive awaits.  Curious, as SMART wasn't tripped.  I'll scan it again as an external with MBAM to see if anything is detected - am doubtful. Seems to be a hard drive failure of some type.

Thanks for the assist!

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  • Root Admin

Yes, I've been doing computer support for thirty years and getting good hard drive analysis tools from the vendor was easy in the past. Today it's more and more difficult to find a vendor tool to test hard drives.

Now most systems come with either SSD or NVMe and most vendors don't have good tools to scan those either.

Sorry to hear of the issue but sounds like you have it under control.

Unless there is something else it look like we should be done here.

 

If you were using a paid premium version of Malwarebytes you may want to review the following

 

Deactivate device from your Malwarebytes subscription
https://support.malwarebytes.com/hc/en-us/articles/360038522574-Deactivate-or-transfer-your-Malwarebytes-license-key

Transfer your Malwarebytes subscription to a different device
https://support.malwarebytes.com/hc/en-us/articles/11508773797267

 

Here is some advice for the new install

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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  • Root Admin

Doing flat file scanning isn't typically something MB is designed for. We scan live in the wild threats with load points and registry as well as heuristics that are not the same for simple flat file scanning.

A program like Kaspersky that has a huge database of infections going back even a decade are better at that

 

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6 minutes ago, AdvancedSetup said:

Doing flat file scanning isn't typically something MB is designed for. We scan live in the wild threats with load points and registry as well as heuristics that are not the same for simple flat file scanning.

A program like Kaspersky that has a huge database of infections going back even a decade are better at that

 

Good point.  On something like this, I'll usually run a couple of different scanners against the drive - a second opinion and such.  Kaspersky is often one of those tools.

And while MSERT has its quirks, it's been useful on occasion.

----
Unrelated note: Malwarebytes just claimed a successful clean here on a pop-up PUP that had infected my synchronized Goog Chrome acct.  While only detected on one system,three systems and a phone were disconnected during the cleanup spree.

This link in the forum was very helpful  Thanks for this one too:

 

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On 4/28/2023 at 11:44 AM, TrevorM said:

I'll post the results of the MBAM scan of the drive, and try a few HDD diagnostic tools.  If those tools identify anything useful, I"ll add it here too.

Following up on this ... the only conclusion that can be drawn in this case is a corrupt Windows installation that wasn't repairable using the typical methods.

The hard drive in question passed a virus scan with Kaspersky & MSERT. Hard drive diagnostics from the manufacturer, including an extended test, confirmed no problems with the drive.

The only anomaly, in testing the drive out of system, was chkdsk /f did find and correct some file errors on disk.

I'll add Malwarebytes slow scanning as a symptom of a hard drive in need to checking to my bag of tricks.

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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