Unremovable Result

[malewarebytesuser]

Hi All

I ran a Malewarebytes scan recently and came up with the following results

Malwarebytes' Anti-Malware 1.33

Database version: 1684

Windows 5.1.2600 Service Pack 2

2/25/2009 12:59:17 PM

mbam-log-2009-02-25 (12-59-17).txt

Scan type: Full Scan (C:\|D:\|E:\|)

Objects scanned: 114374

Time elapsed: 44 minute(s), 20 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 1

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

It says it cannot be removed and will remove on bootup. I hit okay for it to restart but then it never does. I have to do it manually. However, on restart it's still there. It will not remove. I went into safe mode and ran it again and did the same thing but even there it would not remove it. I'm getting pretty stumped now.

Additional Details:

This is only on my disk E (system disk), and I noticed when I was watching it scan a little bit that while it scans disk E it stays clean until Malewarebytes does it's "extra and heuristic scan" Then it pops up. Does this mean something?

Does anybody know what this is? Is it serious?

And above all, how do I remove it?

Any help you can offer me would be appreciated.

Thanks

MBU

[mountaintree16]

Hi malewarebytesuser and welcome to the forums!

First of all, your version and database is very outdated - the current version is 1.41; yours is at 1.33

In case you don't know where to update, open up the Malwarebytes interface, click on the update tab and then there should be an "check for updates" button. Click that and let it update. Then run a quick scan.

I am NOT an expert by any means but what was detected is probably not an infection if I understand correctly.

Hopefully someone who will be able to explain this to you will be able to jump in here

If you think you may have a virus/malware infection, please do the following:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

[Jacktivity]

Are you sure you are looking at the right log?

This one is NOT recent. It's from last February.

[AdvancedSetup]

Hello malewarebytesuser, and welcome to Malwarebytes.org

You version of the program is very old. Please update to the latest version 1.41 and if you're still having issues then follow the directions below.

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

[malewarebytesuser]

Thanks all for the welcome!

@ Mountain tree: I did an update, but still doesn't remove. I'll be sure to follow the link you provided. Thank you very much!

@Jacktivity: You are right. I'm sorry. I accidentally clicked the log from the top instead of the bottom. Here is the most recent log.

Malwarebytes' Anti-Malware 1.41

Database version: 3092

Windows 5.1.2600 Service Pack 2

11/3/2009 1:46:19 PM

mbam-log-2009-11-03 (13-46-19).txt

Scan type: Full Scan (C:\|D:\|E:\|)

Objects scanned: 167705

Time elapsed: 42 minute(s), 53 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Delete on reboot.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

@Advanced Setup: Thank you! I will be sure to follow your onscreen instructions. Thanks

Thank you all for your time. I'll look into the links provided.

-MBU