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Viruses On my Laptop


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Hello! My first time here. :)

Im looking for help in the removal of either malware or viruses from my laptop.
My laptop has become considerably slow. While my C: drive is nearing its limit on storage but I only have a limited amount of apps installed.

OS(C): 104GB - 5.4 remaining free space. DATA(D): 931GB - 707GB free

Windows Defender has also noted many reports of quarantined or blocked threats such as: 

amsi: \Device\HarddiskVolume3\Users\Xboxl\Downloads\JDownloaderSetup.exe


I would greatly appreciate any help in removing these and hopefully speeding my computer back up

 

image.thumb.png.22c244e427783bff359abdfa37da4df0.png

 

and image.thumb.png.71d1b0ac93a788e4c1d518df246cebf7.png

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@JayWilliams28

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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Hello :welcome: 

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

  • Removing malware can be unpredictable
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

I will make a new reply soon after I have done a dive & analysis of your support-report collection. As to the low disc space condition. 

Here is some other procedure to free-up more disc space.

Open an elevated Command-prompt window i.e. run Command Prompt as an administrator .

On the Taskbar Search box, type in

cmd.exe


click the line for "run as administrator"


On that Command-prompt,  Copy & Paste this command

cleanmgr.exe

 

press Enter-key on keyboard   and watch & write down the result


on the tab "Disk Cleanup"
then on the scrollable window marked "Files to Delete"
be sure to UN-tick the box on the line "Downloaded Program files"

DO tick the check boxes on these lines:
Windows Update Cleanup
Windows upgrade log files
Temporary Internet Files
Recycle Bin
Temporary files

Any other lines you can un-tick. The 5 lines selected above should account for a sizable amount of space that can be freed-up.

then click OK to proceed 

you will get a "Are you sure" prompt
click on "Delete Files" button

It will show a progress window. When it finished, it will auto-close its window.

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For after the Cleanmgr task is finished & only after that. The next task is listed here.

NOTE: The screenshot of the Windows Security / Microsoft Defender showed bunches of entries dated from the year 2022. That all seems to be old ancient history.

Keep in mind the tool FRSTENGLISH.exe is already on your system.

Please run this special purpose custom script. Read all of this before you start. Please Close all open work.

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt < - - -

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . 

Note: If the tool warned you about an outdated version please download and run the updated version.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

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Thank you, Jaywilliams28. At your next opportunity, look for a zip file on the Desktop named "17.04.2023_15.19.12.zip" and attach that on your next reply. Thanks in advance.

On this last custom run, Windows System File Checker ( SFC) made some fixes. Windows Resource Protection found corrupt files and successfully repaired them.
This run has freed-up at minimum 1.6 GB of disc space.

[  Do a custom scan with Microsoft Defender Antivirus ]

Just want to do a visual check in Windows Security to see (visually) that Microsoft Defender is on , and to do a Custom scan.

From the Windows Start menu, select Settings, then select Update and Security.

Next, look at the left-side menu & select Windows Security

Next, In Windows Security section: Click on the grey button Open Windows Security

Now, click on the shield Virus and threat protection

Look to see that Microsoft Defender is shown & available for use.

On the next display, look at all the options.  Look down the list and see "Check for Updates" .

You should click on that to have the system check for updates for Windows Defender.  Watch & wait for that to complete.

Please also note that the Scan options (all) can be displayed by clicking on Scan options.   Click that & select CUSTOM scan & then pick the C drive  & have it go forward.

Once it has started the scan phase, you can go take a long break.   Let me know the results.

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Hi. Good to know you restarted Windows. At this point, a scan with a scanner by Microsoft.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.

This link is for the 64-bit version of MSERT.exe . Be sure you save the file first
https://definitionupdates.microsoft.com/download/DefinitionUpdates/safetyscanner/amd64/MSERT.exe

Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.

Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.


This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log

the log will be at

Windows\debug\msert.log
Please attach that log with your reply

It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

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Hello. That is from Sunday the 16th. I had meant to do a new download and new scan today.

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Safety Scanner Finished On Sun Apr 16 22:19:29 2023

As a next step, I suggest the following:

This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
  • Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
  • and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

  • At screen "Detections occurred and resolved" click on blue button "View detected results"
  • On next screen, at lower left, click on blue "Save scan log"
  • View where file is to be saved. Provide a meaningful name for the "File name:"
  • On last screen, set to Off (left) the option for Periodic scanning
  • Click "save and continue"
  • Please attach the report file so I can review
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Thank you. We do not need any other runs of MSERT ( Microsoft Safety Scanner). The result from running MSERT on the 19th is all fine. The ESET found & removed 1 EXE file of uTorrent Web. It is best to not use "torrents".

One other scan here.

TrendMicro HouseCall scan

https://www.trendmicro.com/en_us/forHome/products/housecall.html

First, Download & Save to your Downloads folder the appropriate HouseCallLauncher
Once the download is complete, go to where the Housecalllauncher is saved & double-click it to start it.

The program will check with TrendMicro & do a update run.

Next it will show the Disclosure window.

Click Next to proceed.

The end user license agreement is presented.   Click the Accept radio button & click Next to proceed.

I suggest a CUSTOM scan on C drive.

IF you wish a Full scan or a Custom scan, first click on the Settings

then you can select which drives you want to include in the scan.

The default is a Quick scan.

Click Scan now when ready.

The scan progress will then be displayed.   Monitor the progress or just leave it alone until it finishes this phase.

When the scan phase has completed, if any items are tagged, you will see a list, showing  the file & its location, the classification of the threat, the type, risk, and Action option.

If you see an item that you know is safe, you can click the Action  , and select Ignore.

When all done & ready, click the Fix now button.

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Quote

No threat found

TrendMicro Housecall found no threats.

Malwarebytes can detect and remove most malware with no further actions required for free.
Please download, install, update Malwarebyteshttps://support.malwarebytes.com/hc/en-us/articles/360038479134-Download-and-install-Malwarebytes-for-Windowsand do a Threat Scan with Malwarebytes https://support.malwarebytes.com/hc/en-us/articles/360038984773
and post back the log as shown below.

Then, locate the Scan run report; export out a copy; & then attach in with your reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

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Thank your for the report. Malwarebytes found & removed 4 PUP.optional elements. Next, I would like you to do 1 adjustment & one other scan.
( 1 )
Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

( 2 )

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it
guide & download link

Then be sure to close all web browsers after the download & before launching the tool.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

Guide article

Attach the clean log from Adwcleaner when all completed.

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Regret any Windows abends. Let us gather 2 reports. Just reports that do not make changes. Your pc already has the support tool mb-support-1.8.7.918.exe. Launch the program.

click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

( 2 ) Please run this.  Farbar MiniToolBox

  • Please download MiniToolBox and download it to your desktop
  • Close any browsers you may have open
  • Right click the icon and select Run as administrator
  • Make sure only the following options are checked:
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List Devices - Only Problems
List last 10 Event Viewer log
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files
  • Click Go and once the scan is completed a MTB.txt Notepad document will open on your desktop
  • Please SAVE the report-file.
  • Then attach that report with next reply.

 

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Comments about recent system events that were logged by Windows.
There are a few issues with NVIDIA software. I can only suggest you insure that Nvidia harware drivers are the latest current releases.
There appear to be some glitches related to the Windows shadow copy storage.
The recent Windows abort is unclear about what the actual cause was.
 ( 2 )

Temporarily disable Microsoft SmartScreen to download the next software below 

I would recommend getting a readout report as to update status of some key apps.
Download SecurityCheck by glax24 from here

and save the tool on the desktop.

                   If Windows's  SmartScreen block that with a message-window, then
                         Click on the MORE INFO spot and over-ride that and allow it to proceed.

                             This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

When all done, you may go back to turn ON the EDGE Smartscreen protection.

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