Very Slow Chrome Page Loads with Browser Guard Enabled

[toolegittooquit]

Noticed this after Chrome's latest update to version 112.0.5615.87 (64-bit). I can pinpoint the issue directly to Malware protection being enabled. The page load on Chrome is very slow to the point it would occassionally freeze for a few seconds. Once disabled, Chrome page loading returns to normal. I'm only experiencing this issue on Chrome. The only two other browsers I use are FireFox and Opera. Not of which are displaying this issue. I am experiencing this issue on both my desktop pc and laptop.

The exact settings I have right now on Browser Guard,

Protection Settings:
-Ads/Trackers -> Off
-Malware -> Off
-Scams -> On

App Settings:
-All Protection Settings -> On
-Ads/Trackers -> Off
-Malware -> Off
-Scams -> On
-gTLD Domains -> Off
-Show Block Count -> On
-Advanced Skimmer Protection -> On

[yardbird]

  I just got another Chrome update 5 mins. ago   to:  Chrome is up to date   Version 112.0.5615.121 (Official Build) (64-bit)   If yours does not update? Or you still have that issue

   you may have to post logs?  

[AussieinCanada]

I can confirm slow loading Google pages since yesterday when MalwareBytes browserguard is enabled. Using latest version of Malwarebytes and Google Chrome. Opening several tabs takes ages for the pages to load. Loading a single page is also slow.

[Porthos]

@toolegittooquit Have you checked for browser guard updates?

[ysoslow]

I am having issues with Chrome and the extension as well. Completely removed every extension, reinstalled Chrome, etc.

 

Please fix this issue with Chrome & Malware Bytes extension. 

[Dave77]

Same here. Very slow page loads and freezing in chrome with Browser Guard enabled. Normal speed resumes when turned off. This has only just started happening over the last couple of days.

[stoo]

Exactly the same issue here. Browser guard completely kills performance in all Chrome-derived browsers now.

[KennyC865]

I am having the same problem/issue as those above.  Running Google Chrome version 112.0.5615.121 64-bit and Malwarebytes Browser Guard 2.6.0 (I have Malwarebytes premium so not the free version of Malwarebytes Browser Guard).  With Browser Guard enabled, text will load but not pictures for about five seconds or so.  Turn it off and it is instant like it has been for years.  Browser Guard has no effect on Edge.  Edge is instant on my system, regardless of number of tabs opened up, etc...  Hope a solution is found for this soon as I have always been a Chrome user.  

[IanH]

Same issue here too. I tried a variety of things to get Chrome back up to speed.  The only thing that worked was disabling Browser Gaurd in Chrome 

For comparison sake, Edge is not having a problem. 

[AdvancedSetup]

We're looking into it but I wonder if a Google Chrome update may help?

https://www.forbes.com/sites/gordonkelly/2023/04/15/google-chrome-browser-zero-day-vulnerability-critical-chrome-update/

 

[IanH]

4 minutes ago, AdvancedSetup said:

We're looking into it but I wonder if a Google Chrome update may help?

https://www.forbes.com/sites/gordonkelly/2023/04/15/google-chrome-browser-zero-day-vulnerability-critical-chrome-update/

 

Fully up to date on all applications and windows updates.  Impacts both Windows 10 and 11

[ceckelberry]

This issue is only affecting Chrome (not Edge), we are still investigating why.

I'm curious to hear if updating to the latest Chrome 112.0.5615.121 solves the issue as @IanH pointed out. This was an urgent update from the Chrome team.

 

If that doesn't work, doing a factory reset of Browser Guard has been reported to resolve the issue.

To do so:

• Open Browser Guard 
• On the top right, click the 3 vertical dots
• Click "Support"
• Click "Factory Reset"

If anyone is able to share logs and upload to Box while experiencing the issue, that would be greatly appreciated.

 

 

Edited April 17, 2023 by AdvancedSetup
Corrected font issues

[AdvancedSetup]

You can download the log from the Support page

 

 

Here is an example of the log naming to look for when uploading.

BG-Logs_v2.6.0_2023-04-17_135159.txt

 

 

[IanH]

Logs are attached as requested.

Thanks for your help

BG-Logs_v2.6.0_2023-04-17_14567.txt

[IanH]

WHoohoo! thanks @ceckelberry

Doing the Factory Reset did the trick !

 

Edited April 17, 2023 by AdvancedSetup
Corrected font issues

[KennyC865]

17 minutes ago, ceckelberry said:

This issue is only affecting Chrome (not Edge), we are still investigating why.

I'm curious to hear if updating to the latest Chrome 112.0.5615.121 solves the issue as @IanH pointed out. This was an urgent update from the Chrome team.

 

If that doesn't work, doing a factory reset of Browser Guard has been reported to resolve the issue.

To do so:

• Open Browser Guard 
• On the top right, click the 3 vertical dots
• Click "Support"
• Click "Factory Reset"

If anyone is able to share logs and upload to Box while experiencing the issue, that would be greatly appreciated.

 

 

Ceckelberry, 

Doing the factory reset of Browser Guard worked and now Chrome is back to running like it should.  Thanks!

 

[Dave77]

Doing the factory reset of Browser Guard worked as suggested.

Many thanks.

Edited April 17, 2023 by AdvancedSetup
Corrected font issues

[AussieinCanada]

Where is the factory reset in Malwarebytes premium - which is doing the same thing in Chrome when the MB extension is enabled

[AdvancedSetup]

Do the Reset in the Browser Guard as described, please @AussieinCanada

doing a factory reset of Browser Guard has been reported to resolve the issue.

To do so:

• Open Browser Guard 
• On the top right, click the 3 vertical dots
• Click "Support"
• Click "Factory Reset"

 

[AussieinCanada]

Done, and it works fine for me now.

[AdvancedSetup]

@IanH

If you do have continued issues or it crops up again. It looks like you may have Video Downloader Professional installed which may cause JavaScript injection. If this crops up again you may want to check on that extension.

 

[alitlelapin]

just came to say i was also experiencing this except on opera gx (which is chromium based i believe?)

it was driving me insane i thought it was my gpu that needed to update or lack of memory until i just reset my browser's profile and started from clean, checking each extension

and lo and behold it was malwarebytes browser guard extension

i couldn't load image heavy websites (like amazon for instance) and if it loaded it would take forever otherwise it'd pretty much render my browser frozen until i task manager killed it

not sure if i got the debug logs before i tried ceckelberry's suggestion of factory resetting the extensions (which worked) but i'll upload my logs as well just in case!

BG-Logs_v2.6.0_2023-04-23_14837.txt

[AdvancedSetup]

Thank you for the logs @alitlelapin the Reset should have correct the issue for you.

Cheers

 

[BenSlade]

Doing the factory reset trick (described above) worked for me.

Ben