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I cannot install Malwarebytes


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After having my PC's performance suddenly drop I tried to run Malwarebytes, only it wasn't there and I could swear I'd installed it. So I went to install it again and whenever I tried to download the installer it would be 0 bytes and I would get a message telling me I cannot run this program on my computer. I double checked and made sure that I was in fact downloading the Windows version but the problem still persisted so I gathered the logs like your guides say.

Addition_13-04-2023 20.34.56.txt FRST_13-04-2023 20.34.56.txt

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Hello @Trulvir and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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Hello @Trulvir:

According to Malwarebytes' staffer (tetonbob), the issue regarding a 0-bytee installer file has been resolved.

If you would still like to download/install the MBAM application (MBSetup.exe), please do so now and reply to this topic and let the forum know if you were successful.

Thank you.

Reference: https://downloads.malwarebytes.com/file/mb-windows

 

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  • 1 month later...
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

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