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Unable to install the app - “This app can’t run on your pc”


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Hello everyone!

I'm unable to run and install the app because of the error that pops up on my laptop.

image.png.f9bbf48d550050795ceeab1eb02ba75d.png

Per the recent thread, I downloaded mb-support app and gathered logs (attached below)

 Windows 11 Home Ed Version 10.0.22621 Build 22621. Built-in security software didn't find anything suspicious, but I noticed weird slowness in system performance, smbst-grab-results.zipo I was hoping maybe you could help me install Malwarebytes and check what's wrong. Thank you! 

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Hello @FireRaccoon and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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