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Unable to open Malwarebytes - This App Can't Run on Your PC dialogue


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Hi, my PC has been acting up recently with games crashing and the occasional blue screens so I thought it would be good to check for malware.

I attempted to install malwarebytes on my Windows 11 system and recieved the "This App Can't Run on Your PC" popup. 

Any assistance would be greatly appreciated.

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7 minutes ago, Dire_ZA said:

Any assistance would be greatly appreciated

@Dire_ZA

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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Hello @Dire_ZA:

According to Malwarebytes' staffer (tetonbob), the issue regarding a 0-byte installer file has been resolved.

If you would still like to download/install the MBAM application (MBSetup.exe), please do so now and reply to this topic and let the forum know if you were successful.

Thank you.

Reference: https://downloads.malwarebytes.com/file/mb-windows

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