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"This app can't run on your PC"

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Hello, I was recently given a laptop by a family member, the first thing I did was reset it. I chose the "Just remove my files" option in the reset PC dialog rather than "remove files and clean the drive."

When trying to launch the Malwarebytes installer, I get the "This app can't run on your PC" message.

I was able to run Adwcleaner as well as the MalwareBytes Anti-Rootkit beta from Bleepingcomputer. I also ran a "quick" Windows defender scan, none of these came up with anything.

I would not be surprised if this laptop is infected. I've attached my MBST logs.




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Hello @JSc0:

According to Malwarebytes' staffer (tetonbob), the issue regarding a 0-byte installer file has been resolved.

If you would still like to download/install the MBAM application (MBSetup.exe), please do so now and reply to this topic and let the forum know if you were successful.

Thank you.

Reference: https://downloads.malwarebytes.com/file/mb-windows

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