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How to remove Trojan.Glupteba.Bitsrst & Trojan.Ranumbot because they keep c


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Hello Malwarebytes community, I recently ran a scan on my computer using Malwarebytes and it detected two threats: Trojan.Glupteba.Bitsrst and Trojan.Ranumbot. Malwarebytes successfully removed these threats from my computer, but they keep reappearing every time I run a scan. I am concerned about these threats and want to make sure that my computer is completely clean. I have tried running multiple scans with Malwarebytes, but the threats keep coming back. I am not sure what else to do to remove them permanently. I am hoping that someone in the community can provide me with some guidance on how to remove Trojan.Glupteba.Bitsrst and Trojan.Ranumbot from my computer for good. Are there any additional steps or tools that I can use to ensure that these threats are completely removed? Thank you for your help!😀

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Hello @caroljankins and welcome back:

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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  • 1 month later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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