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Browser Guard not working


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  • Root Admin

If you're still having issues, please get us some logs to review. @TripodBob


To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you


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All is well.  Never had an  issue with the 'pin' the icon extension checkmark before, didn't know it existed.  I changed resolution to 100%, pinned the icon, and then finally got to see the 'lets go' button.  After that I was able to change resolution back to 150% and Browser Guard continues to work fine.. Thanks for all your help.

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3 minutes ago, TripodBob said:

After that I was able to change resolution back to 150%

That is why I asked the following. I figured the resolution was "wrong".

On 4/13/2023 at 10:08 PM, Porthos said:

Have you changed your computer resolution due to a vision impairment?

Glad you were able to "fix" it.

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