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Adware Followed by Infected custom ISO file, Cloned windows Tasks


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@8bitbarbarian

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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Just now, 8bitbarbarian said:

Hello thank you for helping me so fast, much appreciated. I could not run the tool only gather logs option. So here are the results anyway if you need them, i dont think i did something wrong. 

mbst-check-results.txt 15.89 kB · 0 downloads

And yes I do know most protection is off. So no worries. I had protection when this adware got into the pc.

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The log is missing some important additional info. It should have done the following automatically and was blocked.

Please do the following so that we can get started and assist you in the detection and removal of malware.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

    Do not click on any Ads. You may want to consider adding our Malwarebytes Browser Guard
    https://www.malwarebytes.com/browserguard  to help prevent Ads in the first place.


    01_farbar_download.jpg.262919d47a7f1c06a
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    12_saved_frst_file.jpg.9ba07f3f31ba3d4f0
     
  4. Windows protected your PC notification may appear and block the download. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

    Examples of Smart Screen preventing the download

    02_win7_smart_screen_block_01.jpg.eb05b2   


    Click the three... dots and select Keep

    03_win7_smart_screen_block_02.jpg.6f4f22


    04_win7_smart_screen_block_03.jpg.c483c1

    05_win7_smart_screen_block_04.jpg.3f1d4a

     
  5. When the User Account Control window appears, click Yes.

    06_uac_block.jpg.1a36bb28a620520d806aa98
     
  6. To accept the Disclaimer of warranty, click Yes.

    07_eula_farbar.jpg.c1966a4842ef445bf5cff
     
  7. Ensure only the boxes listed below are checked
     

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt


    08_farbar_main_window.jpg.a96d34d91c44d4
     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    09_frst_scan_done.jpg.c818983496ed624987

  • Addition.txt is saved in the same directory FRST is located.

    10_addition_scan_done.jpg.eb6a3f6141a1bf

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy and paste the contents of the logs directly

11_attach_files_dialog_box.thumb.jpg.036

 

Thank you

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  • Root Admin

Hello  and  :welcome:     @8bitbarbarian

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

 

Please run the following ESET Online Scanner and perform a Full Scan

 

Click the following link to save the installer for ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get started. 
  • When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
  • On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
  • When prompted for scan type, Click on the Full Scan button
  • Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
  • Have patience.  The entire process may take a few hours or more.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log and give it a name and location you remember.
  • If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
  • Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Please attach the ESET scan log you saved at the end to your next reply

 

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  • Root Admin

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\t\Desktop\

NOTE. It's important that both files, FRST64.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hello. Got a bsod and then to code 000021a bootloop. Managed to reset Windows. I think its a kernel / bios based rootkit. Will try to clean disk fully then flash a fresh bios ver after taking out the dedicated GPU. I think the rootkit came along when using same USB Stick on a custom ISO. I will try all the fixes in an hour or so. Just wanted to get some context for you.

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Finally i am back. I uninstalled Nvidia driver with DDU and then tried to log in with only igpu, boot loop once again. So im in a "fresh" windows install now. Should i do all the tests fast again? Im here now focused to try to fix this. Also found python adware that i removed, dont know if fully tho.

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(Second forum post)

Trying this again since last time i got boot looped locked by something. Possible corrupted BIOS. Reinstalled many times and also tried 3 different times USB media creation tool. All this happened while i was downloading github "tweaks" for windows and being very brave just installing whatever. And I feel so dumb. I really need help, every day 6-8 hours a day for a month trying to resolve this. 

I found manually possible adware called "python". Some scans found some minor stuff but seemed fixed. I am begging for help and thanks in advance.

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Please do not start a new Malware Removal thread while you have an open Malware Removal thread;  Adware in Drivers LANMAN/conflicker "GM" virus, cant remove it.

PING @AdvancedSetup

Edited by David H. Lipman
Edited for content, clarity, spelling and/or grammar
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  • Root Admin

I'm sorry but I spent time with the family for Easter celebration @8bitbarbarian

If you've done a complete full reinstall of Windows then if done properly I wouldn't expect too many issues.

Please get me a new set of logs from Farbar

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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  • Root Admin

Your current DNS Servers: 192.168.1.1

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

  • Google Public DNSIPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • CloudflareIPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNSIPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCHIPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b


The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

Then restart the computer and see if these events come back again.

 

Application errors:
==================
Error: (04/10/2023 03:12:07 PM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.

Error: (04/10/2023 03:10:04 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 257) (User: )
Description: The Cryptographic Services service failed to initialise the Catalogue Database. The ESENT error was: -1409.

 

Then open an elevated admin command prompt and type the following and press the Enter key and post back the results

sc qc CryptSvc
sc queryex CryptSvc

 

Example:

C:\Windows\system32>sc qc CryptSvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: CryptSvc
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k NetworkService -p
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Cryptographic Services
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT Authority\NetworkService

C:\Windows\system32>sc queryex CryptSvc

SERVICE_NAME: CryptSvc
        TYPE               : 30  WIN32
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 5680
        FLAGS              :

 

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I changed dns to google. 

Microsoft Windows [Version 10.0.19045.2788]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>sc qc CryptSvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: CryptSvc
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k NetworkService -p
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Cryptographic Services
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT Authority\NetworkService

C:\Windows\system32>sc queryex CryptSvc

SERVICE_NAME: CryptSvc
        TYPE               : 30  WIN32
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 3252
        FLAGS              :

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Just feel like someone is on my PC. Dont know why i have peer to peer and virtual things connecting. multicast, desktop app web viewer. I want to delete all remote and virtual machine stuff really. 

And i think its cloning Nvidia driver making me have worse performance. Trust me on this one. Im a tweak freak so i instantly know when somethings up.

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  • Root Admin

Yes, but Windows performs thousands of events on the computer constantly. The vast majority are hidden from you without a tool to see such events.

We'll run some other scans and provide information to help protect the computer

 

Let's go ahead and run a scan from Microsoft

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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