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PLEASE HELP!!! My windows 10 PC has been hacked!!


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Hey, guys please help... My windows 10 PC got hacked just very recently... After I install some an application... It asked me to restart.

After I turned my PC back on I lost admin rights... And I can't turned on my Windows Security... And I can't uninstall any programs... 

After realized my PC got hacked I turned it off in less than 15mins... Unplugged power and LAN cable...

I'm afraid to put it back on.... I'm ask this question using my phone...

What should I do?? PPLEASEE HELP...

I know very little about hacking...

 

 

 

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Hello @Rokan98 and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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  • 2 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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