Restarted after the malwarebytes update and now my pc is stuck

[RMorris]

10 minutes ago, AdvancedSetup said:

Please save the attached file FIXLIST.TXT to the USB thumb drive you ran the Farbar program from.

fixlist.txt 4.36 kB · 2 downloads

Then in the Recovery Environment run the Farbar program on the affected computer and then click on the FIX button.

This fix will not work if the Farbar program and FIXLIST.TXT are not in the same folder.

 

Then remove the USB stick when it's restarting and see if it will start.

We're going to force remove some Avira AV and Malwarebytes and see if that helps it to start up.

 

 

 

How'd I get to the Recovery environment from here?

[RMorris]

I can't get past the screen after hit next unless i want to install windows 10. What button do I need to hit if I have to manually reboot this? Computers are not my thing and this has me more frustrated than any quilt I've made.

[Porthos]

48 minutes ago, RMorris said:

How'd I get to the Recovery environment from here?

Shift-F10

[RMorris]

Just now, Porthos said:

Shift-F10

What I type from here?

[Porthos]

5 minutes ago, RMorris said:

What I type from here?

The same thing you did when you got the FRST log but when FRST opens press fix.

Quote

Then in the Recovery Environment run the Farbar program on the affected computer and then click on the FIX button.

This fix will not work if the Farbar program and FIXLIST.TXT are not in the same folder.

 

Then remove the USB stick when it's restarting and see if it will start.

Edited March 28, 2023 by Porthos

[RMorris]

I hit fix and do I need to manually reboot now that it's done?

[AdvancedSetup]

No, please restart the computer and remove the USB disk when restarting

See if Windows will start now or not

 

[RMorris]

2 minutes ago, AdvancedSetup said:

No, please restart the computer and remove the USB disk when restarting

See if Windows will start now or not

 

Do you want me to send the file it saved?

[AdvancedSetup]

Yes, please

 

[RMorris]

And did not work. Doing automatic repair again.

[RMorris]

2 minutes ago, AdvancedSetup said:

Yes, please

 

here's the file

Fixlog.txt

[RMorris]

What do I need to do now, other than wish for a teleporter so one of y'all can come over and do this? 😭

Edited March 28, 2023 by RMorris

[AdvancedSetup]

Insert your USB drive into the computer.

Boot into the Windows Recovery Environment.  SHIFT-F10 as before

In the Command Prompt window, type the following 

Assuming the USB drive is still the X: drive

MD X:\LOGS
C:
CD  C:\Windows\System32\winevt\Logs
xcopy *.evtx  X:\Logs /s

Then from the good working computer you can zip up the X:\LOGS  folder with all the files and upload here.

 

 

 

[RMorris]

1 minute ago, AdvancedSetup said:

Insert your USB drive into the computer.

Boot into the Windows Recovery Environment.  SHIFT-F10 as before

In the Command Prompt window, type the following 

Assuming the USB drive is still the X: drive

MD X:\LOGS
C:
CD  C:\Windows\System32\winevt\Logs
xcopy *.evtx  X:\Logs /s

Then from the good working computer you can zip up the X:\LOGS  folder with all the files and upload here.

 

 

 

This is the current screen.i'm assuming hit restart?

[AdvancedSetup]

Yes, you need to start from the USB disk again

 

[RMorris]

5 minutes ago, AdvancedSetup said:

Yes, you need to start from the USB disk again

 

 

[RMorris]

10 minutes ago, RMorris said:

 

Says file cannot be copied onto itself.

[AdvancedSetup]

Okay, lets go ahead then and do a System Reset

Give me a moment to grab some screenshots for you

 

[AdvancedSetup]

So, if you pull the USB disk out of the effected computer. Then start up. It should go to Auto Repair correct?

I want you to choose the Advanced Options

Then I think you should see a screen very similar to the following. Please click on Troubleshoot

 

That should bring up a screen similar to the following. Click on Reset this PC

 

 

Then it should bring up a screen like this. Make sure you click Keep my files

 

That should do a small restart and ask you to log into the computer. Select an account that has Admin rights and log in.

 

That should present a screen similar to this. Select Local reinstall

 

You will get one last warning.  Click the Reset button

 

You should then start to see something like the following

 

Then at some point it should show something similar

 

Once that has completed, you should now be able to log onto the computer as before but all applications will have been removed that did not originally come with the computer.

Unfortunately this appears to be about the best we can do at this point unless you want to try and pull the hard drive out and connect to a device to allow imaging or backing up the data on another computer.

 

 

 

[RMorris]

Looks like a trip to geeksquad is needed.

[AdvancedSetup]

Let's try it one more time, but this time use the Cloud download method

 

[RMorris]

6 minutes ago, AdvancedSetup said:

Let's try it one more time, but this time use the Cloud download method

 

Same. When I went to the install screen on the Recovery page, it showed the USB was in D, not X. Would that make a difference?

[AdvancedSetup]

No, the drive mapping doesn't matter.

Okay, well. A couple of options.

Do you have important data such as documents, images, videos, pictures, etc that you want to save?

 

[RMorris]

Just now, AdvancedSetup said:

No, the drive mapping doesn't matter.

Okay, well. A couple of options.

Do you have important data such as documents, images, videos, pictures, etc that you want to save?

 

Yes, but I have most on the external hard drive. If you're suggesting a factory restart, I'll try geek squad first to see about at least backing up the hard drive before a complete wipe. What was in the last update that could do this?

[AdvancedSetup]

We could do an install of Windows. It will move your current installation of Windows to C:\Windows.old

But at that point we should be back into a new installation of Windows and we could use Team Viewer and I could do a remote session with you to copy, move data, backup data and set things up normal again.

You should not lose any data.

Take a bit of time but no cost. Geek Squad isn't going to reinstall Windows and get your data back for free.

Let me know.

 

Edited March 28, 2023 by AdvancedSetup
Updated information