EvanMcD Posted March 22 ID:1560057 Share Posted March 22 Hi, I'm the owner of www.citycenterselfstorage. We are a self storage company in Pittsburgh, PA. A potential customer tried to access our website and it was blocked by Malwarebytes. Screenshot of what they got is below. I contacted our hosting provider (Pair Networks). Their tests showed no problems (see below). We have three variations of our domain name on the IP address. There are no other Pair Networks customers sharing that IP address so whatever the issue is it's specific to us. (The screenshot of what the potential customer saw above includes what shows when the "i" button is clicked.) Please investigate and consider unblocking our site. Thanks, Evan Link to post Share on other sites More sharing options...
Staff thisisu Posted March 22 Staff ID:1560073 Share Posted March 22 Hi Evan, Can you investigate this URL path please leading to this PDF? http://www.citycenterselfstorage.com/wp-content/uploads/formidable/7/effect-of-dependents-on-mortgage.pdf https://www.virustotal.com/gui/file/fa40a71d84ef5822a51c4bc1ebbec2adfe692a6e869069dd255820cce0b1a2ba?nocache=1 Thanks Link to post Share on other sites More sharing options...
EvanMcD Posted March 23 Author ID:1560135 Share Posted March 23 Thanks for pointing out that link. I worked with our hosting provider to inspect the directory where that file is supposed to reside and the backups. We can't find that file in either place. When I enter that URL, I get a 404 error as shown below. I believe our website is now clean. How do I get cleared by Malwarebytes? Can you rescan my website? Evan Link to post Share on other sites More sharing options...
Staff Solution thisisu Posted March 23 Staff Solution ID:1560164 Share Posted March 23 Thanks. It will be unblocked in the next database update Link to post Share on other sites More sharing options...
EvanMcD Posted March 23 Author ID:1560165 Share Posted March 23 Here's confirmation from my hosting provider that the malware file does not exist anywhere in my site. Evan 1 Link to post Share on other sites More sharing options...
EvanMcD Posted March 23 Author ID:1560166 Share Posted March 23 Great! When is the next database update? Evan 2 minutes ago, thisisu said: Thanks. It will be unblocked in the next database update Link to post Share on other sites More sharing options...
Porthos Posted March 23 ID:1560174 Share Posted March 23 1 hour ago, EvanMcD said: When is the next database update? Within the next 4 hours. Link to post Share on other sites More sharing options...
EvanMcD Posted March 24 Author ID:1560318 Share Posted March 24 Hi, The potential customer who got the Malwarebytes warning tried again just a few minutes ago (well after the database was supposed to be updated). They still get a warning (screenshot below). Can you try accessing our website (www.citycenterselfstorage.com) and see if it blocks you? Is there another issue other than the PDF file one that we resolved? Thanks, Evan Link to post Share on other sites More sharing options...
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