Problems after Infection

[Huskypsyd]

I ran a windows repair but kept all files and programs. It looks like I am now clean of viruses. Having trouble with the computer saying I need to speak to the admin for specific settings, but I am the admin. The only program Malwarebytes picks up is iobit advanced system care. 

 

FRST Files are Attached.

Thank you.

Addition.txt FRST.txt mbst-grab-results.txt

[Huskypsyd]

mbst-grab-results.zip

[AdvancedSetup]

Hello @Huskypsyd

Please run the following fix

 

 

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Casey\OneDrive\Desktop\

NOTE. It's important that both files, FRST64.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Huskypsyd]

Thanks for the help thus far. I turned off all antivirus that I could, but it looks like there was something still running based on the fixlog. Fixlog is attached.

Fixlog.txt

[Huskypsyd]

Question for you: I am still having some odd permissions problems. I get a permissions error when trying to tweak the delayedautostart under wscsvc from 1 to 0 in the registry editor. I am the sole user of the computer and should be the exclusive admin, right? When I look at the permissions, it shows duplicate user accounts, but one is listed as admin and the other is not. Is it supposed to be like this or is this a problem? I uploaded two screenshots to better illustrate what I am talking about.

Thanks again!

Casey

 

 

Edited March 21, 2023 by AdvancedSetup
Removed image with email shown

[AdvancedSetup]

No, Windows since Vista has changed account ownership and which services can be changed and how. For now let's not worry about it.

We'll run some other scans and check services.

Let's run a couple of other AV scans. Let's start with an ESET scan and after that we'll run one from Microsoft. @Huskypsyd

 

 

Please run the following ESET Online Scanner and perform a Full Scan

 

Click the following link to save the installer for ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get started. 
• When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
• On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
• When prompted for scan type, Click on the Full Scan button
• Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
• Have patience.  The entire process may take a few hours or more.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log and give it a name and location you remember.
• If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
• Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Please attach the ESET scan log you saved at the end to your next reply

 

Thanks

 

[AdvancedSetup]

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Tips to help protect from infection

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