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Hello @lynnbs and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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Hello @lynnbs I will guide you along on looking for remaining malware, if any. Let's keep these principles as we go along.

  • Removing malware can be unpredictable
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.
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Please set File Explorer to SHOW ALL folders, all files, including Hidden ones. Use OPTION ONE or TWO of this article
Please use this Guide

If possibly you have a browser issue, can you try using a different web browser?
But in any event, always SAVE the downloads I guide you to. Then after download is complete, you go to the file using File Explorer.
and only then, launch it from there.

Let's do one special run  with Malwarebytes Adwcleaner. 
 
It will not take much time, Read over all lines before starting so that you have a good understanding of the whole method. Take your time and go careful. I ant to make sure you select all of what I list below - before- pressing the "scan" button.
 
First download & save it
 
Then go to where the EXE file is saved. Start Adwcleaner.  Do not rush. There are a few first choices to set as I have listed below.
 
Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.
 
When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status
Delete IFEO keys
Delete tracing keys
Delete Prefetch files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock
Reset HOSTS file
 
ADW-s-1.png.c32838f45f840beb2b835ad51f0a1b7c.png
 
 
ONLY after you have set the selections above ....only after that .....
Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.
 
 
This can take several minutes.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.
 
AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.
Click on the “Continue” button to finish the removal process.
 
 
 
Attach the clean log from Adwcleaner when all completed. For example AdwCleaner[C00],txt
There is much more to do even after this.
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Start Malwarebytes. Click Settings ( gear ) icon. Next, let's make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

>

 We will be doing other tasks. Please run the following custom script. Read all of this before you start. Please Close all open work.

Once the script-run has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program :  is FRSTENGLISH.exe it is already in-place on Downloads

Please download the attached fixlist.txt file and save it to C:\Users\user\Downloads

Fixlist.txt < - - -

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will reset the Winsock. It will attempt to clear all Cache and history on web browsers. Depending on the speed of your computer this fix may take 40-50 minutes or more.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.  👈

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I'm sorry, I'm a bit confused. 

When you say, "Please run the following custom script. Read all of this before you start.Please Close all open work.

Once the script-run has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program :  is FRSTENGLISH.exe it is already in-place on Downloads

Please download the attached fixlist.txt file and save it to C:\Users\user\Downloads

Fixlist.txt14.57 kB · 0 downloads < - - -"

How do I run it? Fixlist is saved to my downloads. When I click on Fixlist, it opens in a notepad and I can't click on anything. See attached

 

 

 

 

Screenshot (360).png

Screenshot (361).png

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You got lost a little bit. CLOSE Notepad. 

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will reset the Winsock. It will attempt to clear all Cache and history on web browsers. Depending on the speed of your computer this fix may take 40-50 minutes or more.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.  👈

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The Windows System File Checker has made system file corrections. Windows Resource Protection found corrupt files and successfully repaired them.
Now then, as to the Chrome browser setting and selection for Search engine, the first and major place to look is on the Settings of Chrome.
Change Default Search Engine in Google Chrome.
Here’s how to change your default search engine in Google Chrome:
Open the Chrome browser.

Click the three solid dots in the top right corner of the browser window, under the window’s X button (it’s located next to your Google profile’s thumbnail if you’re signed into Chrome).
Select Settings.
Under the Search engine section, click the down arrow where it says Search engine used in the address bar.
Select your default search engine from the list
Apply the change.

Next general suggestion is a scan of system with a trusted scanner tool by ESET
Just by the way, in lieu of Chrome, at least for the time being, you could use Edge or Firefox, or Opera as a alternate web browser 👈

This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
  • Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
  • and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

  • At screen "Detections occurred and resolved" click on blue button "View detected results"
  • On next screen, at lower left, click on blue "Save scan log"
  • View where file is to be saved. Provide a meaningful name for the "File name:"
  • On last screen, set to Off (left) the option for Periodic scanning
  • Click "save and continue"
  • Please attach the report file so I can review
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  • 2 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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