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The program is registered, but it becomes free once a week😢


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Hello,,

I have the latest beta version. It works normally for several days,

but suddenly it turns from a paid version to a free one. what is the reason?

2023-03-18-180044.png

After a few days it becomes free like this

2023-03-18-175631.png

Edited by AdvancedSetup
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31 minutes ago, Honey097 said:

I have the latest beta version. It works normally for several days,

but suddenly it turns from a paid version to a free one. what is the reason?

Is this a subscription or an old lifetime license?

Edited by Porthos
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Posted (edited)
Yes,
The key is in my Malwarebytes account.
Every time when the program becomes free,
I log into the account, delete the device, and register it again.
This problem is annoying..please solve it..😭
Thank you😊
Edited by AdvancedSetup
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5 minutes ago, Honey097 said:

Every time when the program becomes free, I log into the account, delete the device, and register it again. This problem is annoying..please solve it..😭

This is one issue only the support desk can address. The forum can not deal with license issues.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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3 minutes ago, Porthos said:

This is one issue only the support desk can address. The forum can not deal with license issues.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Thanks Porthos . I will work on it🙂

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1 minute ago, Honey097 said:

Thanks Porthos . I will work on it🙂

Also, You did not answer my question.

4 hours ago, Porthos said:

Is this a subscription or an old lifetime license?

 

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7 minutes ago, Porthos said:

Seems your license has been compromised. Please find your proof of purchase and contact support as I advised.

There is no penetration😳
There is no other device registered in the account except mine..

I am keen on the security of my account and I check it frequently.

I am absolutely sure of that🙁

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1 minute ago, Honey097 said:

There is no penetration😳
There is no other device registered in the account except mine..

I am keen on the security of my account and I check it frequently.

I am absolutely sure of that🙁

Even so, contact support. This is a license issue, not a program issue.

I read in an older post of yours that this was purchased from a 3rd party. Some 3rd parties have reused/resold the keys to others.

Sometimes a key generator can produce the same key.

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1 minute ago, Porthos said:

Even so, contact support. This is a license issue, not a program issue.

I read in an older post of yours that this was purchased from a 3rd party. Some 3rd parties have reused/resold the keys to others.

Sometimes a key generator can produce the same key.

I will work on it

Thank you

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