brad03 Posted March 17, 2023 ID:1559170 Share Posted March 17, 2023 I have installed this new beta and my only complaint is the database updates were functioning perfectly in the other "beta version" but appear to be hours off on this one. It seems like with every new beta the updates drag behind. Link to post Share on other sites More sharing options...
Staff tetonbob Posted March 17, 2023 Staff ID:1559188 Share Posted March 17, 2023 @brad03 Can you post a screenshot of the About page, please? 1 Link to post Share on other sites More sharing options...
brad03 Posted March 17, 2023 Author ID:1559189 Share Posted March 17, 2023 (edited) Every product upgrade it seems to lag behind on updates. Edited March 17, 2023 by brad03 Link to post Share on other sites More sharing options...
Staff tetonbob Posted March 17, 2023 Staff ID:1559191 Share Posted March 17, 2023 Thanks, Brad. 1 Link to post Share on other sites More sharing options...
brad03 Posted March 17, 2023 Author ID:1559192 Share Posted March 17, 2023 Just now, tetonbob said: Thanks, Brad. I'll post back if no updates are made in the next few hours with an updated screenshot just to show the seriousness of the delay. Link to post Share on other sites More sharing options...
Staff tetonbob Posted March 17, 2023 Staff ID:1559193 Share Posted March 17, 2023 Can you also post a screenshot of the Settings > General tab? 1 Link to post Share on other sites More sharing options...
brad03 Posted March 17, 2023 Author ID:1559195 Share Posted March 17, 2023 My updates are set to automatically install every hour but not even a "manual update" will bring it up to date. Link to post Share on other sites More sharing options...
Staff tetonbob Posted March 17, 2023 Staff ID:1559198 Share Posted March 17, 2023 Thanks. Current Update package version at this writing is 1.0.66828 I'll see if one of the developers can take a look. 1 Link to post Share on other sites More sharing options...
Staff tetonbob Posted March 17, 2023 Staff ID:1559200 Share Posted March 17, 2023 It might also be helpful to have a set of logs to review from the Malwarebytes Support Tool. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply 1 Link to post Share on other sites More sharing options...
brad03 Posted March 17, 2023 Author ID:1559201 Share Posted March 17, 2023 7 minutes ago, tetonbob said: Thanks. Current Update package version at this writing is 1.0.66828 I'll see if one of the developers can take a look. here are the logs requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
brad03 Posted March 21, 2023 Author ID:1559809 Share Posted March 21, 2023 It appears everything is updating as it should now i assume my logs went to the engineers? Link to post Share on other sites More sharing options...
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