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Trouble completing scan and removing viruses !


Go to solution Solved by Maurice Naggar,

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This first advice is computer housekeeping. There is a installed program

Bonjour

that you do not need & it should be uninstalled.
1. Press & hold  the Windows key on keyboard & then tap the R key   to open the Run box-window.
2. Type

appwiz.cpl


and tap Enter.
The Programs and Features window will appear.   Locate on the list "Bonjour".

Do a right-click on it.  Then choose Uninstall.   Let it proceed.

Exit Programs and Features, when done.
Now do a Windows Restart

( 2 )

Current DNS Servers: 192.168.43.1

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPV4 & a 2nd pass for IPv6

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed


( 3 )
Kaspersky Total Security Version: 21.3.10.391 is installed on this system. It is listed as insdtalled by Windows.
Tell me, do you plan on keeping it forever ? Do you plan on buying a license for it ?
Just do not go on your own "deleting folders". If you do not plan to keep it, then in that case, this is first step.
1. Press & hold  the Windows key on keyboard & then tap the R key   to open the Run box-window.
2. Type

appwiz.cpl


and tap Enter.
The Programs and Features window will appear.   Locate on the list "Kaspersky Total Security Version: 21.3.10.391".

Do a right-click on it.  Then choose Uninstall.   Let it proceed.

Exit Programs and Features, when done. Then do a Windows Restart.

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Sure you may keep Kaspersky. That is entirely your option. The implication then is that Kaspersky is working. Which makes it the main, front-line protection. So therefore if any future issue crops up, you ought to seek help at Kaspersky support. 

This here is just a inquiry-type report. Temporarily disable Microsoft SmartScreen to download the next software below 

I would recommend getting a readout report as to update status of some key apps.
Download SecurityCheck by glax24 from here

and save the tool on the desktop.

                   If Windows's  SmartScreen block that with a message-window, then
                         Click on the MORE INFO spot and over-ride that and allow it to proceed.

                             This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

When all done, you may go back to turn ON the EDGE Smartscreen protection.

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Hello. Per SecurityCheck, these apps need your attention & follow-up action
Notepad++ (64-bit x64) v.8.4.6  Warning! Download Update

Python 3.10.7 (64-bit) v.3.10.7150.0  Warning! Download Update

WinRAR 6.02 (64-bit) v.6.02.0  Warning! Download Update

Discord v.1.0.9003  Warning! Download Update

Microsoft Teams v.1.5.00.11163  Warning! Download Update

µTorrent v.3.6.0.46682  Warning! Ad-supported P2P-client.

VLC media player v.3.0.16  Warning! Download Update

Opera Stable 95.0.4635.46 v.95.0.4635.46  Warning! Download Update

Yes, this system is good-to-go.

Let's go ahead and do some clean-up work and remove the tools and logs we've run.
Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • You may attach that file to your next reply. (not compulsory)

Delete mb-support-1.8.7.918.exe
Delete mbst-grab-results.zip on the Desktop. 

Delete mbar.exe

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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