BreadmanYan Posted March 14 ID:1558558 Share Posted March 14 (edited) Hello, So last night I downloaded this supicious password encrypted file, and all of a sudden my chrome and discord closed out. Upon reopening, my discord was logged out, as was my protonmail. Here are the two logs, is there anything I can do to see to cleanse my computer? FRST.txt Addition.txt Edited March 14 by BreadmanYan Link to post Share on other sites More sharing options...
1PW Posted March 14 ID:1558565 Share Posted March 14 Hello @BreadmanYan and welcome back: While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. Thank you. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 14 Author ID:1558616 Share Posted March 14 mbst-grab-results.zip 1 Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 14 ID:1558623 Share Posted March 14 Hello I will guide you along on looking for remaining malware. Lets keep these principles as we go along. Removing malware can be unpredictable Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Only run the tools I guide you to. Do not run online games while case is on-going. Do not do any free-wheeling web-surfing. The removal of malware isn't instantaneous, please be patient. Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure. Please stick with me until I give you the "all clear". If your system is running Discord, please be sure to Exit out of it while this case is on-going. Take these actions so that Windows 11 is set to show all hidden files and folders. Open File Explorer from the taskbar. Select View > Show > Hidden items. Select View → Show → File name extensions Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } This will not affect any real-time protection of the Malwarebytes for Windows 😃. Close Malwarebytes. > Do a custom scan with Microsoft Defender Antivirus Just want to do a visual check in Windows Security to see (visually) that Microsoft Defender is on , and to do a Custom scan. From the Windows Start menu, select Settings, then select Update and Security. Next, look at the left-side menu & select Windows Security Next, In Windows Security section: Click on the grey button Open Windows Security Now, click on the shield Virus and threat protection Look to see that Microsoft Defender is shown & available for use. On the next display, look at all the options. Look down the list and see "Check for Updates" . You should click on that to have the system check for updates for Windows Defender. Watch & wait for that to complete. Please also note that the Scan options (all) can be displayed by clicking on Scan options. Click that & select CUSTOM scan & then pick the C drive & have it go forward. Once it has started the scan phase, you can go take a long break. Let me know the results. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 14 Author ID:1558628 Share Posted March 14 (edited) 40 minutes ago, Maurice Naggar said: Hello I will guide you along on looking for remaining malware. Lets keep these principles as we go along. Removing malware can be unpredictable Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Only run the tools I guide you to. Do not run online games while case is on-going. Do not do any free-wheeling web-surfing. The removal of malware isn't instantaneous, please be patient. Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure. Please stick with me until I give you the "all clear". If your system is running Discord, please be sure to Exit out of it while this case is on-going. Take these actions so that Windows 11 is set to show all hidden files and folders. Open File Explorer from the taskbar. Select View > Show > Hidden items. Select View → Show → File name extensions Followed your instructions and I'm running the scan now. I hope whatever this is hasn't spread to my phone, because I have no way of knowing how to fix that for now. EDIT: Scan completed. Edited March 14 by BreadmanYan Link to post Share on other sites More sharing options...
BreadmanYan Posted March 14 Author ID:1558637 Share Posted March 14 1 hour ago, Maurice Naggar said: Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It Where do I find the last remnants of any cracked programs? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 14 Root Admin ID:1558638 Share Posted March 14 1 minute ago, BreadmanYan said: Where do I find the last remnants of any cracked programs? If you run an ESET antivirus scan it will check to find quite a few automatically for you. @BreadmanYan Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply Link to post Share on other sites More sharing options...
BreadmanYan Posted March 14 Author ID:1558643 Share Posted March 14 scanlog.txt Link to post Share on other sites More sharing options...
BreadmanYan Posted March 14 Author ID:1558647 Share Posted March 14 As of detection, the hamburger menu in my youtube disappeared for some reason. scanlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 14 Root Admin ID:1558652 Share Posted March 14 No problem @Maurice Naggar will be back with you shortly to follow up I'm sure @BreadmanYan Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 14 ID:1558682 Share Posted March 14 Please run the following custom script. Read all of this before you start. Please Close all open work. Once the script-run has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program : is FRSTENGLISH.exe Please download the attached fixlist.txt file and save it to C:\Users\Adrii\Downloads Fixlist.txt < - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Use File Explorer to go to the Downloads folder RIGHT-Click on FRSTENGLISH and select RUN as Administrator and reply YES to allow it to go forward to start. That is important so that this run has Elevated Administrator rights !! NEXT press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This custom script will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will reset the Winsock. It will attempt to clear all Cache and history on web browsers. Depending on the speed of your computer this fix may take 40-50 minutes or more. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558699 Share Posted March 15 This fixlog? I was able to delete the trojan from eset's quarantine folder. Fixlog.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 15 ID:1558763 Share Posted March 15 The custom-run is good. It included a run of Windows' System File Checker, which made corrections. "Windows Resource Protection found corrupt files and successfully repaired them. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply. We will do more later. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558781 Share Posted March 15 I attempted to run the program, but it said it had an error and won't start. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558783 Share Posted March 15 (edited) 2 hours ago, Maurice Naggar said: The custom-run is good. It included a run of Windows' System File Checker, which made corrections. "Windows Resource Protection found corrupt files and successfully repaired them. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply. We will do more later. I downloaded and attempted to run the safety scanner for x64, but it tells me an error occured regardless despite restarting and trying whatever I could. msert.log Edited March 15 by BreadmanYan Link to post Share on other sites More sharing options...
Solution Maurice Naggar Posted March 15 Solution ID:1558791 Share Posted March 15 You need not to press "Quote" when you make a reply. Just start replying directly in the white-box-reply area at the bottom. Now then, put away the MSERT. It is failing to upload a report up to the Microsoft cloud. Failed to submit clean hearbeat MAPS report: 0x80510002 Exception Caught: 0x8050800C (2) I had wanted to ask you: Just where and how had you noticed "Lazarrus trojan" ? and, is that now gone away? Now a different scan with another security scanner. This with Kaspersky KVRT tool. Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop. Next, Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\adrii\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencryptC:\Users\Adrii\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important. To start the scan select OK in the "Run" box. The Windows Protected your PC window "may" open, IF SO then select "More Info" A new Window will open, select "Run anyway" A EULA window will open, tick both confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure the following boxes are ticked: System memory Startup objects Boot sectors System drive Then select "OK" and „Start scan“. The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else.. completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue". Usually, your system needs a reboot to finish the removal process. Logfiles can be found on your systemdrive (usually C: ), similar like this: Reports are saved here C:\KVRT_data\Reports and look similar to this report_20230315_103000.klr Right click direct onto those reports, select > open with > Notepad. Save the files and attach them with your next reply Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558807 Share Posted March 15 (edited) Results of the first scan: report_2023.03.15_14.20.43.klr.txt Attempt on second scan: Results of second scan: report_2023.03.15_14.37.13.klr.txt Edited March 15 by BreadmanYan Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 15 ID:1558822 Share Posted March 15 The Kaspersky KVRT found no virus; no trojan; no malware. I believe your system is good-to-go. Temporarily disable Microsoft SmartScreen to download the next software below I would recommend getting a readout report as to update status of some key apps. Download SecurityCheck by glax24 from here and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt When all done, you may go back to turn ON the EDGE Smartscreen protection. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558824 Share Posted March 15 Wasn't able to disable EDGE smartscreen protection, but I was able to run the program regardless as admin. SecurityCheck.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 15 ID:1558828 Share Posted March 15 Discord v.1.0.9005 Warning! Download Update Audacity 3.2.0 v.3.2.0 Warning! Download Update Adobe Shockwave Player 12.3 v.12.3.5.205 Warning! This software is no longer supported. Please uninstall it. swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } This will not affect any real-time protection of the Malwarebytes for Windows 😃. Close Malwarebytes. > Now, we want to insure that Microsoft Defender antivirus protection is ON. Look visually. Take action. From the Windows Start menu, select Settings, then select Update and Security. Next, look at the left-side menu & select Windows Security Next, In Windows Security section: Click on the grey button Open Windows Security Now, click on the shield Virus and threat protection Look to see that Microsoft Defender is ON and enabled Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558834 Share Posted March 15 (edited) Is this it? I can't find "Update and Security" on my Windows 11, but I was able to find this. EDIT: I have a pending update for "2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)", I don't know if it's safe to do this as of yet. Don't think my issue's solved. Edited March 15 by BreadmanYan Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 15 ID:1558842 Share Posted March 15 Those displays from your machine regarding MS Defender are perfect. By all means, do take and apply the update from Microsoft "2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)", When that has been applied, confirm that for me. Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558843 Share Posted March 15 (edited) 2 hours ago, Maurice Naggar said: You need not to press "Quote" when you make a reply. Just start replying directly in the white-box-reply area at the bottom. Now then, put away the MSERT. It is failing to upload a report up to the Microsoft cloud. Failed to submit clean hearbeat MAPS report: 0x80510002 Exception Caught: 0x8050800C (2) I had wanted to ask you: Just where and how had you noticed "Lazarrus trojan" ? and, is that now gone away? I downloaded it under the assumption that it was a friend's game, and upon opening it by password my tokens got stolen. I deleted the .rar file, but I don't know if it left anything hidden on my system that I need to clean out upon opening. EDIT: Update applied. Edited March 15 by BreadmanYan Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 15 ID:1558844 Share Posted March 15 A> See my preceding reply above. I need to be sure this machine is fully current with Windows Microsoft Update. B: what game are you referring to ? and you just wrote that you deleted that download !! Link to post Share on other sites More sharing options...
BreadmanYan Posted March 15 Author ID:1558846 Share Posted March 15 (edited) 1 hour ago, Maurice Naggar said: A> See my preceding reply above. I need to be sure this machine is fully current with Windows Microsoft Update. B: what game are you referring to ? and you just wrote that you deleted that download !! This machine has been updated after your post, so it is fully current with the update. This "game" that I refer to (Lazzarus) isn't a game, but a trojan inside a password protected .rar file that I wound up executing on my Windows 11 system, the blog I found it from has been attached in this text file. It hasn't shown up on any virustotal scans when I scanned it. The file itself should be removed, but I don't have a clue if executing it left anything the virus removers didn't pick up. Website in Question.txt EDIT: Should I be concerned? Edited March 15 by BreadmanYan Link to post Share on other sites More sharing options...
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