NewTricks Posted March 9 ID:1558041 Share Posted March 9 An old HP 6520 is on my home network. A new HP 9015e is not. The crunch comes with the Easy HP configuration which asks me to add it to the network. If I open the network icon on my desktop, I get a blank page or a message which says unable to find a network. If I go through the Network and Sharing Center through the Control Panel, my network appears My computer-Network#- Internet. My attempted work around was to "add a printer" and choosing from an updated list. That apparently installed drivers. I broke down and connected the printer to the router via USB, perhaps that is the problem. However, now, I see my new printer as default. That got me halfway there, but it is still not wholly integrated into my network because, I can't print from my computer. The file stays pending for 30 minutes or more. I turned it off. Ideally, I'd like to have both printers functional until the ink runs out on the 6520, then I'll disconnect, remove all associated files and recycle. Thank you for suggestions. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558042 Share Posted March 9 Which one are you trying to setup? The HP 6520 or the HP 9015e ? Is that via Ethernet or via WiFi ? Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558043 Share Posted March 9 Wifi with HP 9015e Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558044 Share Posted March 9 HP 9015e connected via Ethernet or via WiFi ? Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558046 Share Posted March 9 It was connected via Ethernet, but I just disconnected the cable thinking that if that was connected it would never be able to make a Wireless connection. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558047 Share Posted March 9 (edited) I would suggest connecting it via Ethernet if that is available. It has a LCD Display. It should have a configuration menu and if the printer is setup to use Ethernet (aka; wired) then when the HP Printer is turned-on it should get an IP address from your Router. You should then be able to go through the Configuration Menu and find a Print Network configuration type item listed. Then you'll know if it is getting an IP from the Router via DHCP and what that IP address is. Edited March 9 by David H. Lipman Edited for content, clarity, spelling and/or grammar Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558051 Share Posted March 9 Thank you Dave, There does not appear to be an option for connecting via Ethernet. To drive home the point, HP has placed a sticker over the opening for the cable. Attached is the page in the "Easy Start" set up where I'm stalled. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558053 Share Posted March 9 Well then you must know the SSID (name) of the WiFi Network and the associated password. The LCD Display should have a configuration menu where it will allow you to manually setup the WiFi connetiion or go through a prompted menu to setup the WiFi connection. You should then be able to go through the Configuration Menu and find a Print Network configuration type item listed. Then you'll know if it is getting an IP from the Router via DHCP and what that IP address is. Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558055 Share Posted March 9 Much much closer now. I got the settings on the LCD display, got the address, enabled automatic wireless printing. Found my network, added the password successfully. There's one final step which I'm not seeing to get this off the ground. The print job goes from "printing" to "error". Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558056 Share Posted March 9 (edited) What is the IP address assigned? [ something like 192.168.1.25 or 10.0.0.25 ] Then change the Printer on the PC by finding the HP 9015e and then modifying the configuration and specifically setup its TCP/IP address using the "Ports" tab. Choose; Add Port Choose; Standard TCP/IP Port Enter the IP address (such as 192.168.1.25 or 10.0.0.25) Then do a Test Print. Edited March 9 by David H. Lipman Edited for content, clarity, spelling and/or grammar Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558064 Share Posted March 9 Found everything, made the changes, still refusing to print, but am going to reboot everything and wave my magic wand. Be back soon. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558068 Share Posted March 9 Reboots are not needed. What is the IP address assigned to the HP 9015e ? What is the IP address assigned to YOUR PC ? Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558072 Share Posted March 9 (edited) The IP to the printer is 192.168.1.101 My IP is XXX but isn't that supposed to be non public? Edited March 9 by NewTricks removed IP Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558074 Share Posted March 9 So, I've been a little zealous and added that port twice. And my printer is showing that it's still in port 80. (I got that from looking up printer ports on the web.) I've tried to delete it but it's in use. I'm happy to shut the printer down to delete, but don't want to add fuel to the fire. The other issue is when I select the Standard TCP/IP port to change the settings, the apply button is not active. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558075 Share Posted March 9 72.x.y.z is a WAN address not a LAN address. Your PC should have a LAN address of 192.168.1.### to print to; 192.168.1.101 In other words, to print to a printer on the LAN, the PC and the Printer must have IP addresses on the same network Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558078 Share Posted March 9 (edited) The light it starting to dawn, slowly. Let me see if I can locate. Yes, the PC is 192.168.1.106 Edited March 9 by NewTricks Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558079 Share Posted March 9 From the PC open a Command Prompt Run; CMD.EXE In the Command Prompt type; ping 192.168.1.101 What is the results? Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558080 Share Posted March 9 (edited) Destination host unreachable. Edited March 9 by NewTricks Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558081 Share Posted March 9 (edited) To print to the Printer at TCP/IP address - 192.168.1.101 The PC must see it and IFF the Printer is on and using 192.168.1.101 the you should also be able to PING it. Here is me PING'ing my Bother Laser on 192.168.1.3 Edited March 9 by David H. Lipman Edited for content, clarity, spelling and/or grammar Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558086 Share Posted March 9 Yes, I believe you, and there is no reason why it should not appear. The attached is the HP display verifying the IP. Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558087 Share Posted March 9 Even my router says it's connected. We can stop at any time. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558088 Share Posted March 9 (edited) Hmmmmmmmmmmmmm If they have IPs that are associated with the SAME LAN but but one can NOT PING the other, are they on the SAME WiFi network? Some Routers have two WiFi Networks. One for Users and one for GUESTS. You need to identify your network and construct a diagram. How your PC connects to the Router physically and Logically. Identify the SSID and IP if wireless. How your Printer connects to the Router physically and Logically. Identify the SSID and IP (we know it is WiFi). Edited March 9 by David H. Lipman Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558090 Share Posted March 9 I do have two WiFi networks and one is for guests. I have disabled that years ago. But constructing a diagram is beyond my capabilities. I'd like to believe it is port related but there's no denying ping results. Time for distraction with caffeine, sugar and streaming media. Thanks for all the effort Dave, I truly appreciate your time. Eventually the problem will be found and corrected. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 9 ID:1558091 Share Posted March 9 No it is not Port Related. The TCP Printer Port is; 9100. But it is a moot point. There is another test using that but, you are not there yet. It is IP related. Your PC must be able to "see" the Printer IP and that can be proved two ways. PING 192.168.1.101 In a browser load; http://192.168.1.101 Either proves that the communication between the PC and the Printer is possible. Most, but not all, Printers host a Web Page where you can view status and change setting but not all. So the go to is PING first. I'm not ready to leave this topic even for a pause. I wish to continue through completion. Link to post Share on other sites More sharing options...
NewTricks Posted March 9 Author ID:1558092 Share Posted March 9 I thought you might say that. However my confidence has taken a plunge. I will accept your point and let go of the port issue. During this brief pause, I went into the router troubleshooting and got these two results: one is a ping the other is a traceroute. 4 minutes ago, David H. Lipman said: In a browser load; http://192.168.1.101 Does that mean to enter that in the search bar? Link to post Share on other sites More sharing options...
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