Please help me / na.luckpool.net

[baezalex]

Hello, please help me, i have this virus.

This is the Farbar results.

FRST.txt Addition.txt

[1PW]

Hello @baezalex and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

[Maurice Naggar]

Hello  @baezalex

I will guide you along on looking for remaining malware. Please do the report-run listed above. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

[Maurice Naggar]

Please run the following custom script. Read all of this before you start. Please Close all open work.

Once the script-run has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program :  is FRST64.exe

Please download the attached fixlist.txt file and save it to C:\Users\Julien\Downloads

Fixlist.txt < - - - -

NOTE. It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRST64 and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  It will remove a rogue trojan scheduled task which is a major issue. This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will reset the Winsock and HOSTS file, which is compromised. It will attempt to clear all Cache and history on web browsers. Depending on the speed of your computer this fix may take 40-50 minutes or more.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

A request please 

I would like to get a copy of what we placed in Quarantine, from the runs I had you do. Please. 

• Using Windows File Explorer, Navigate to C:\FRST folder on your system. Expand the folder so you see all contents.
• Right click on Quarantine > Send to > Compressed (zipped) folder
• Upload the archive in your next reply
• If archive is too big you can upload here > https://wetransfer.com/

Also, look on the Downloads folder or else on the Desktop for a ZIP file whose name includes the date & time similar to this run.

This is only the start. We will do more steps later. Stick with me here until I give the All-Clear.

Thank you!

[Maurice Naggar]

Hello @baezalex We have not heard from you in many days. What is the status of this pc and the main-issue-at-hand ? Are you still with us ?

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks