Steganos VPN Online Shield now showing as pup

[kurtb]

Hello, three days back, the subject VPN program started showing as a pup.  For years I've been able to run the VPN without interference by adding these 3 files to my Allow List:

  c:\program files (x86)\steganos online shield\onlineshieldclient.exe

  c:\program files (x86)\steganos online shield\onlineshieldservice.exe

  c:\program files (x86)\steganos online shield\openvpn\openvpn.exe

I reduced the 1742 pups detailed in the attached report to 680 by adding two folders to my Allow List:

  c:\program files (x86)\steganos online shield

  c:\users\admin\appdata\roaming\steganos\onlinshield

But a lot of the remainder are registry entries where I wouldn't be sure how to add them to the allow list and there are lots of them.  Could you please investigate?  Let me know if you need further info.

Many Thanks,

Kurt

 

 

MWB Steganos VPN PUP 2023005.txt

[Porthos]

9 minutes ago, kurtb said:

But a lot of the remainder are registry entries where I wouldn't be sure how to add them to the allow list and there are lots of them.

To exclude these items you need to perform a scan (a Threat scan or Hyper scan should do) and then at the end when it shows the list of detections, uncheck any item that you do not want removed and click Next.  When prompted on what to do with the remaining unchecked items, select Ignore Always and they will be added to your exclusions and will no longer be detected by future scans.

[stint777]

Thanks for these instructions on how to add false positives to the exclusion list, Porthos. And for this thread, kurtB.  I had exactly the same problem since 6 March 2023 with my Steganos Privacy Suite 20 and one of its update files (316 false positive detections). I couldn't have dealt with it without your instructions.

[kurtb]

'welcome.  And a thank you to MWB for operating a forum that dispenses timely good advice.