TLim Posted March 7 ID:1557870 Share Posted March 7 I'm scanning with malware byes, and this "Hijack.AutoConfigURL.PrxySvrRST" returns every time I delete it. Below is the scan results. malwarebytesscanresult.txt Link to post Share on other sites More sharing options...
TLim Posted March 7 Author ID:1557872 Share Posted March 7 I'm scanning with malware byes, and this "Hijack.AutoConfigURL.PrxySvrRST" returns every time I delete it. Below is the scan results. malwarebytesscanresult.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 7 Root Admin ID:1557874 Share Posted March 7 Hello and @TLim My screen name is AdvancedSetup and I will assist you with your system issues. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow all steps in the provided order and post back all requested logs Please attach all log files to your post, unless otherwise requested Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing. Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed. Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours. If your system is running Discord, please be sure to Exit it while this case is ongoing. To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only. NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
TLim Posted March 7 Author ID:1557875 Share Posted March 7 Here's the zip file below, mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 8 Root Admin ID:1557892 Share Posted March 8 Please go to Control Panel, Programs, Programs and Features, Uninstall a program @TLim Then right-click and uninstall the following CCleaner Next, Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\TagsForHope\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
TLim Posted March 8 Author ID:1557945 Share Posted March 8 @AdvancedSetup the file is attached, thank you Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 8 Root Admin ID:1557970 Share Posted March 8 Thank you for the log @TLim Can you please attach the following zip file to your next reply. This is a copy of all of your scheduled tasks. I want to manually check them for any use by things like PowerShell or other tools that may be a threat. C:\Users\TagsForHope\Desktop\08.03.2023_10.21.29.zip Then go ahead and run the following as well Microsoft Safety Scanner Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well STEP 1 Please set File Explorer to SHOW ALL folders, all files, including hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html STEP 2 I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
TLim Posted March 8 Author ID:1557975 Share Posted March 8 @AdvancedSetup I downloaded it, but Im getting this error (refer to attachment) The msert.txt log: Microsoft Safety Scanner v1.383, (build 1.383.1289.0) Started On Wed Mar 8 17:29:15 2023 Failed to submit MAPS report: 0x80510002 Failed to submit clean hearbeat MAPS report: 0x80510002 Exception Caught: 0x8050800C Microsoft Safety Scanner Finished On Wed Mar 8 17:29:21 2023 Return code: 1 (0x1)I tried restarting the computer, but received the same error. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 8 Root Admin ID:1557976 Share Posted March 8 Okay, please try the following Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply 1 Link to post Share on other sites More sharing options...
TLim Posted March 9 Author ID:1557985 Share Posted March 9 @AdvancedSetup The scan from Eset is complete. The file is attached along with the zip file. Thank you 🤝 08.03.2023_10.21.29.zip esetscanresults.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 9 Root Admin ID:1558058 Share Posted March 9 Did you have a Ransomware attack on this system at some time in the past? @TLim What ESET found is related to an encryption attack https://www.virusradar.com/en/MSIL_Filecoder.E/description Thank you for the Tasks list. It shows that some of the ones from Lenovo are being called but they don't exist on the system. We can remove them if you want or leave them, aside from a not found error it does not harm the computer. 1 Link to post Share on other sites More sharing options...
TLim Posted March 9 Author ID:1558069 Share Posted March 9 @AdvancedSetup 6 minutes ago, AdvancedSetup said: Did you have a Ransomware attack on this system at some time in the past? @TLim This is a work computer, so I can't confirm it's history with attacks. But this is the first one Ive experienced. 8 minutes ago, AdvancedSetup said: We can remove them if you want or leave them We can leave them if it doesnt harm the computer. Otherwise I have a few brief questions: 1. Is there any decryptors for COSW files? 2. My windows update has an error "something went wrong". I did a number of things to try fixing it, but no help. That included: resetting app settings, SFC scan, and using "stopupdates10" to reset. Thank you for your help so far 🤝 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 9 Root Admin ID:1558113 Share Posted March 9 The COSW is from a Ransomware attack. The data cannot be decrypted at this time. If this is a business computer I would highly recommend that you ask the IT department for help. They should backup any personal data then wipe the drive and reinstall Windows. That will fix the update issue too. https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-djvu-puma-promo-support-topic/ 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 7 Root Admin ID:1562277 Share Posted April 7 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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