False positive blocking https://lift.bio/

[Oleg_Lift]

Hi!

Malwarebytes extension blocks any page hosted on https://lift.bio/ 

According to a recent Virus total report, there is no issues with malware on the domain. 

https://www.virustotal.com/gui/url/71a43d11b4f5b1e6a810b992da91fcdc7d724554679c66b5f8f903d4d9f4a109?nocache=1

Would be great to have this issue fixed asap.

Thanks 

[BjelakovicL]

Hi,

I'm not seeing a block while visiting the site. Domain was already whitelisted recently:

Please make sure that you're using the latest database.

[Oleg_Lift]

This is what I see at the moment.

[BjelakovicL]

You can try clearing your browser cache. Also check if you're using the latest database: Go to Browser's Guard support screen and click on Check for DB updates.

[Oleg_Lift]

 

[Porthos]

I suggest uninstalling the extension and restart the browser. Reinstall open browser and wait a couple of minutes and try the site again.

[thisisu]

Hi,

The site is already in the whitelist for some time now. I would try Portho's advance as well.

[Oleg_Lift]

Reinstalling the extension helped. 

There is no option to provide everyone with the same instructions as you did to me. This stuff affects our business, so we take it seriously.  
What about other extension users with the same issue?    

[Porthos]

3 minutes ago, Oleg_Lift said:

What about other extension users with the same issue?

Not every user will have the issue.

[Oleg_Lift]

Sounds positive. 

Can you tell me, how many users will have this issue?

[thisisu]

On 3/7/2023 at 11:11 AM, Oleg_Lift said:

Sounds positive. 

Can you tell me, how many users will have this issue?

I am thinking a small amount. First time I've seen this issue. Once an entry is whitelisted it takes about 15-30 mins to take affect. There have been some bigger changes to Browser Guard recently so maybe there was a hiccup a long the way? It's hard to say. I'm sorry you had an issue with this.