Jump to content

Recommended Posts

  • Root Admin

Hello @robbinds

Download and install Malwarebytes for Windows

MB4 Online Installer

MB4 Offline Installer


You can click the Center of the Shield to to see a different view if wanted




There are links to further information in the Help section of the program as well




To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you


Edited by AdvancedSetup
Updated information
Link to post
Share on other sites

2 hours ago, AdvancedSetup said:

Perhaps if you let us know what it is you're wanting find or what issue you're having we can offer further advice @robbinds

Thank you


I was trying to find information about the details of my subscription... what choices were selected and the details of my scheduled scans.  I have since found the answer from clicking on the app icon on my desktop icon (which I had forgotten to access) rather than going to directly to the Malwarebytes website.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.