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Hello @robbinds

Download and install Malwarebytes for Windows
https://support.malwarebytes.com/hc/en-us/articles/360038479134

MB4 Online Installer
https://downloads.malwarebytes.com/file/mb-windows

MB4 Offline Installer
https://downloads.malwarebytes.com/file/mb4_offline

 

You can click the Center of the Shield to to see a different view if wanted

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image.png

 

There are links to further information in the Help section of the program as well

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To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

Edited by AdvancedSetup
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2 hours ago, AdvancedSetup said:

Perhaps if you let us know what it is you're wanting find or what issue you're having we can offer further advice @robbinds

Thank you

 

I was trying to find information about the details of my subscription... what choices were selected and the details of my scheduled scans.  I have since found the answer from clicking on the app icon on my desktop icon (which I had forgotten to access) rather than going to directly to the Malwarebytes website.

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