robbinds Posted March 1 ID:1556923 Share Posted March 1 Where do I find the "dashboard" in my account? I looked under Settings but it's not there. Open Malwarebytes for Windows. See the right-hand side of the Malwarebytes Dashboard to see which protection is enabled or disabled. Link to post Share on other sites More sharing options...
Porthos Posted March 1 ID:1556926 Share Posted March 1 3 minutes ago, robbinds said: Where do I find the "dashboard" in my account? What do you see when you open Malwarebytes? A screenshot would help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 2 Root Admin ID:1557045 Share Posted March 2 (edited) Hello @robbinds Download and install Malwarebytes for Windowshttps://support.malwarebytes.com/hc/en-us/articles/360038479134 MB4 Online Installerhttps://downloads.malwarebytes.com/file/mb-windows MB4 Offline Installerhttps://downloads.malwarebytes.com/file/mb4_offline You can click the Center of the Shield to to see a different view if wanted There are links to further information in the Help section of the program as well To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Edited March 2 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
robbinds Posted March 2 Author ID:1557123 Share Posted March 2 On 3/1/2023 at 10:33 AM, Porthos said: What do you see when you open Malwarebytes? A screenshot would help. Link to post Share on other sites More sharing options...
Porthos Posted March 2 ID:1557124 Share Posted March 2 The screenshot is your account. The dashboard is what you see when you open the Malwarebytes program that is installed on the computer. So I am still lost on your question. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 2 Root Admin ID:1557128 Share Posted March 2 Perhaps if you let us know what it is you're wanting find or what issue you're having we can offer further advice @robbinds Thank you Link to post Share on other sites More sharing options...
robbinds Posted March 2 Author ID:1557172 Share Posted March 2 2 hours ago, AdvancedSetup said: Perhaps if you let us know what it is you're wanting find or what issue you're having we can offer further advice @robbinds Thank you I was trying to find information about the details of my subscription... what choices were selected and the details of my scheduled scans. I have since found the answer from clicking on the app icon on my desktop icon (which I had forgotten to access) rather than going to directly to the Malwarebytes website. Link to post Share on other sites More sharing options...
robbinds Posted March 2 Author ID:1557173 Share Posted March 2 Since posting this original comment, I have found the "dashboard" by accessing the desktop icon app (which I forgot to check) instead of going directly to the Malwarebytes website. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 3 Root Admin ID:1557178 Share Posted March 3 Great, glad you were able to locate what you were looking for. We also have extensive online self-help support if needed https://support.malwarebytes.com/hc/en-us Thank you again and take care @robbinds Link to post Share on other sites More sharing options...
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