Malwarebytes Crash, Malwarebytes Support Tool Crash

[Soljia]

Hello,

 

   I've run Malwarebytes in both Normal and Safe mode. Whenever I click the "Scan" button, it crashes. I've tried using the System Repair option the Support Tool, but that crashes as well. See attached log.

 

Thanks

Soljia

mbst-grab-results.zip

[1PW]

Hello @Soljia and :

Thank you kindly for the MBST-Grab attachment. Unfortunately, the MBST grab utility did not complete normally (lacked an FRST report) and was incomplete. Please follow the procedural steps that follow:

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
    
   
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter, which prevents unfamiliar apps from running on the PC.
   Disable smart screen ONLY if it interferes with the software we may have to use:  What is SmartScreen and how can it help protect me?
    
        a.  Click More info.
    
   
        b.  Click Run anyway.
    
   
5. When the User Account Control window appears, click Yes.
    
   
    
6. To accept the Disclaimer of warranty, click Yes.
    
   
    
7. Ensure only the boxes listed below are checked
    
   
   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
    
   
    
8. Disable any Antivirus software you have installed ONLY if it stops the software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
    
   Click Scan. The scan may take a few minutes to complete.
    
   
9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
   
  
• Addition.txt is saved in the same directory FRST is located.
   
  
• Click OK to close each message window

 

Please attach both of those logs to your next reply, DO NOT copy/paste the contents of the logs directly

Thank you.

Edited February 28, 2023 by 1PW

[Soljia]

See attached. Thanks.

Addition.txt FRST.txt

[AdvancedSetup]

Good day @Soljia

As I'm sure you're aware, you are running Windows 7 which has been out of support from Microsoft for a long time now. We'll see what we can do though to assist you in getting things working again.

 

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Adobe Flash Player 32 ActiveX
 

 

 

Please make sure you have your license key for Malwarebytes and deactivate it if you're using the licensed program as this script below will force remove Malwarebytes

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64.exe

Save the attached file:  FIXLIST.TXT to this folder E:\

NOTE. It's important that both files, FRST64.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Soljia]

Thanks. I'm well aware Win 7 has been EOL for some time now. This is a relative's computer that I'm cleaning up and will be upgrading to Win 10. I want to try to clean it up first before upgrading to Win 10, but if it becomes too much of an issue...I will just upgrade and wipe it.

 

I will give your steps above a shot.

 

Thanks

Soljia

[AdvancedSetup]

We have this article as well if wanted

How to update Windows 7 to the latest Security Updates
https://forums.malwarebytes.com/topic/274496-how-to-update-windows-7-to-the-latest-security-updates/

 

 

[Soljia]

Thanks for the link. I'm just going to attempt to use WSUS Offline. I don't want to put this computer online before a clean up. Then I'll try scanning again. I'll report back if it works after updates.

[Soljia]

Just an FYI. All updates were applied and it still would not run. I opted to utilize Windows 10 USB based install (upgrade), and luckily it kept the Windows 7 activation. I cleared the OS install and started fresh. All is working as expected now.

[AdvancedSetup]

Great, glad to hear. I'll go ahead then and close your topic and wish you well.

If you do need something else though, please go ahead and start a new topic.

Cheers @Soljia

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you