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website blocked by Browser Guard


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Hello, how do I get a false positive removed from Malewarebytes Browser Guard? I tried to open a ticket and it was closed since I do not have a paid account. Customers are going to this site and complaining its blocked because of Malware when I show no indication of this. VirusTotal comes back clean. How do I tell what is causing this block? 

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15 minutes ago, RyanMue said:

I tested this morning and it's still being blocked. Do I need to refresh or update anything in Malwarebytes to see the change? Thanks. 

Please clear the browser cache and check for updates. Also close and restart the browser.


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