RyanMue Posted February 24 ID:1556334 Share Posted February 24 Hello, how do I get a false positive removed from Malewarebytes Browser Guard? I tried to open a ticket and it was closed since I do not have a paid account. Customers are going to this site and complaining its blocked because of Malware when I show no indication of this. VirusTotal comes back clean. How do I tell what is causing this block? Link to post Share on other sites More sharing options...
Porthos Posted February 24 ID:1556335 Share Posted February 24 9 minutes ago, RyanMue said: Customers are going to this site and complaining its blocked because of Malware when I show no indication of this. Please post suspect and/or malicious URLs safely by using Code Tags. Link to post Share on other sites More sharing options...
RyanMue Posted February 24 Author ID:1556336 Share Posted February 24 www.dtspotlight.com Hello, hoping I did this correct. Thank you for the quick response. Link to post Share on other sites More sharing options...
Porthos Posted February 24 ID:1556340 Share Posted February 24 You posted it correctly. I have added a log for you so staff can address it. -Website Data- Category: Malware Domain: IP Address: 20.151.225.86 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe Link to post Share on other sites More sharing options...
RyanMue Posted February 24 Author ID:1556341 Share Posted February 24 Thank you for your help. Will a rep from Bitdefender reply to this thread? Link to post Share on other sites More sharing options...
Porthos Posted February 24 ID:1556342 Share Posted February 24 17 minutes ago, RyanMue said: Will a rep from Bitdefender reply to this thread? Malwarebytes has no affiliation with Bitdefender. If Bitdefender is blocking the site, you need to contact them as well. Link to post Share on other sites More sharing options...
RyanMue Posted February 24 Author ID:1556343 Share Posted February 24 Sorry mistyped. It is Malewarebytes blocking the site. Link to post Share on other sites More sharing options...
Porthos Posted February 24 ID:1556344 Share Posted February 24 10 minutes ago, RyanMue said: Sorry mistyped. It is Malewarebytes blocking the site. Malwarebytes staff will respond here, Yes Link to post Share on other sites More sharing options...
Staff BjelakovicL Posted February 25 Staff ID:1556396 Share Posted February 25 Hi, Thanks for reporting this to us. The block will be removed. Link to post Share on other sites More sharing options...
RyanMue Posted February 27 Author ID:1556582 Share Posted February 27 When will the block be lifted? I tested this morning and it's still being blocked. Do I need to refresh or update anything in Malwarebytes to see the change? Thanks. Link to post Share on other sites More sharing options...
Porthos Posted February 27 ID:1556583 Share Posted February 27 15 minutes ago, RyanMue said: I tested this morning and it's still being blocked. Do I need to refresh or update anything in Malwarebytes to see the change? Thanks. Please clear the browser cache and check for updates. Also close and restart the browser. Link to post Share on other sites More sharing options...
Porthos Posted February 27 ID:1556584 Share Posted February 27 If using Malwarebytes premium. Link to post Share on other sites More sharing options...
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