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'Malwarebytes 4.5.23.241 component package 1.0.1927 is available now.'

Skier
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Skier

Skier

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The subject title taken from the pinned post notifying us of updates.  The update isn't available to me on either desktop or laptop (I should add that the laptop 'Check for Update' feature hasn't worked for over a year so I have to download and install manually).

 

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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Porthos

Porthos

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Posted
4 minutes ago, Skier said:

I should add that the laptop 'Check for Update' feature hasn't worked for over a year so I have to download and install manually).

Let's look at the laptop first.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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  • 3 weeks later...
Skier

Skier

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Posted
20 hours ago, Porthos said:

Is it not working after the February 24th fix?

Nope!  I'm now on 4.5.24 on the laptop but always have to download the free version and install over the top.  Check for Updates hasn't worked on the laptop for a couple of years.

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Skier

Skier

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It has nothing to do with the ESET Firewall.  I have the same on my desktop without issue and if I disable it on the laptop it makes no difference to the inability of Malwarebytes on the laptop to recognise when an update is available.

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Porthos

Porthos

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Is it all updates or just program updates?

On 2/24/2023 at 12:45 AM, Skier said:

The update isn't available to me on either desktop or laptop

Do you have any special blocklists in the router configuration?

Could you get a new set of logs, please?

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Skier

Skier

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On 3/19/2023 at 11:47 PM, Porthos said:

Is it all updates or just program updates?

Do you have any special blocklists in the router configuration?

Could you get a new set of logs, please?

It's just program updates that are an issue.  The answer to the question regarding router configuration is 'no.'  If it was router related it would also affect the desktop.

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AdvancedSetup

AdvancedSetup

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Okay, please restart the computer one more time.

Then get us a new set of logs and we'll see what we can find. @Skier

 

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

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