Jump to content

False positive reported


jkpieterse

Recommended Posts

It would also help to have the actual log instead of a screenshot.

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

image.png

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

image.png

 

If you click on the View option you should get something similar to the following with other options available.

 

image.png

 

 

 

Thank you

Link to post
Share on other sites

My customer got back to me:

 

"

As I thought, the "Application Hardening" options were left as-is, i.e. I have not changed the defaults. Here is a screenshot from before I clicked "Restore Defaults", followed by the same options screen after clicking "Restore Defaults" and "Apply"

 

<SEE ATTACHED SCREENSHOT>

 

No change, no difference.

 

And here is a log of the actual block event:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malwarebytes

www.malwarebytes.com

 

-Log Details-

Protection Event Date: 2/8/23

Protection Event Time: 8:15 PM

Log File: 18c770e6-a791-11ed-bd2b-d8bbc14ee46c.json

 

-Software Information-

Version: 4.5.21.231

Components Version: 1.0.1890

Update Package Version: 1.0.65440

License: Premium

 

-System Information-

OS: Windows 11 (Build 22621.1194)

CPU: x64

File System: NTFS

User: System

 

-Exploit Details-

File: 0

(No malicious items detected)

 

Exploit: 1

Exploit.HeapMemoryCodeExecution, , Blocked, 0, 392684, 0.0.0, , 

 

-Exploit Data-

Affected Application: Microsoft Office Excel

Protection Layer: Malicious Memory Protection

Protection Technique: Exploit code executing from Heap memory blocked

File Name: 

URL: https://jkp-ads.com/downloa/downloadscript.asp?filename=RefTreeAnalyserXL.xlam

 

 

"

malwarebytes1.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.