Hijack.AutoConfigURL.PrxySvrRST

[ELMehdi]

Hello,

I use MalwareBytes free to scan my laptop. Every time, MalwareBytes detects 4 items named "Hijack.AutoConfigURL.PrxySvrRS", I click the Quarantine button, I reboot the laptop and i get the same results when scanning the laptop again.

Please, I need your support to get rid of it,

thank you in advance.

malwarebytes-results.txt

[Porthos]

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[MKDB]

Hello @ELMehdi  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please copy and paste all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please follow the instructions by @Porthos and attach the mentioned zip file with your next post.

Thank you!

[ELMehdi]

Hello @Porthos , @MKDB,

Thanks a lot for your responses.

Here is the zip file that I got by Malwarebytes Support Tool.

mbst-grab-results.zip

Best regards

mbst-grab-results.zip

[MKDB]

Thanks @ELMehdi.

I will look through your log files.

[MKDB]

@ELMehdi

MBST downloaded an analysis tool called FRST on your system. We will use this tool for a fix as well as for a fresh scan.

 

Please run the following FRST fix (Step 1) as well as a fresh scan (Step 2).

 

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\HP\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

Step 2

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

 

fixlist.txt

[MKDB]

Hi @ELMehdi,

do you still need help? If so, please follow my instructions and post the logfiles.

Thank you.

[ELMehdi]

Hello @MKDB,

I start the first step, it took more than 24 hours without responding like in the screenshot below,

thank you

[MKDB]

@ELMehdi

Please have a look for a file called fixlog.txt.

FRST should have created it in the same location the tool was run.

[ELMehdi]

 

Yes @MKDB

please, find bellow the file

Fixlog.txt

[MKDB]

Well done @ELMehdi.

 

Please run ESET and a fresh FRST scan.

Thank you!

 

 

Step 1

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

Step 2

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

[ELMehdi]

Hey @MKDB,

I followed the steps, ESET Online Scanner detects 3 infected files,

Please, find below the logs

Thank you !

ESET-Results.txt FRST.txt Addition.txt

[MKDB]

Hi @ELMehdi,

you did a good job.

Unfortunately, there are still some things to do.

I hope that FRST does not freeze this time. Let it run 30 minutes, then close it if it does not reboot your system after this period of time.

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\HP\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

Step 2

Download Kaspersky Virus Removal Tool (KVRT) and save it to your Desktop.

• Select the Windows Key and R Key together, the Run box should open.
• Copy and paste the following string into the line:

C:\Users\HP\Desktop\KVRT.exe -dontencrypt

• Select „Ok“ in the Run box.
• If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
• An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
• A window from KVRT will open, select "Change Parameters".
• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply.

 

 

 

fixlist.txt

[ELMehdi]

Hello @MKDB,

Please, find below the files,

Thank you !

Fixlog.txt report_2023.02.25_21.14.00.txt

[MKDB]

Well done @ELMehdi.

 

Final check with SecurityCheck.

How is your system running? Is everything fine now again?

 

 

Step 1

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

[ELMehdi]

Hey @MKDB,

I run a scan with Malwarebytes, it doesn't detect anything this time,

please find below the SecurityCheck file,

thank you,

SecurityCheck.txt

[MKDB]

Hi @ELMehdi,

well done.

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore or if the software is no longer supported):

Malwarebytes version 4.5.22.236 v.4.5.22.236 Warning! Download Update
Git v.2.37.1 Warning! Download Update
Node.js v.16.16.0 Warning! Download Update
Microsoft Visual Studio Code (User) v.1.72.0 Warning! Download Update
Microsoft Office Professional Plus 2007 v.12.0.4518.1014 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice
WinRAR 5.11 (64-bit) v.5.11.0 Warning! Download Update
Skype™ 6.22 v.6.22.107 Warning! Download Update
Java 8 Update 341 (64-bit) v.8.0.3410.10 Warning! Download Update
Uninstall old version and install new one (jre-8u361-windows-x64.exe).
Java SE Development Kit 8 Update 341 (64-bit) v.8.0.3410.10 Warning! This software is no longer supported. Please uninstall it and use Java SE Development Kit (jdk-19_windows-x64_bin.exe).
VLC media player v.2.1.5 Warning! Download Update
Microsoft Edge v.110.0.1587.56 Warning! Download Update
Google Chrome v.110.0.5481.177 Warning! Download Update

 

Thank you for your cooperation.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

 

 

A few final recommendations:

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

https://www.bleepingcomputer.com/forums/t/287710/how-malware-spreads-how-your-system-gets-infected/

6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

[MKDB]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!