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I'm having Ndu.sys bluescreen crashes


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Hello, I started to have bluescreen crashes like KMODE_EXCEPTION_NOT_HANDLED, IRQL_not_less_or_equal, CACHE_MANAGER, and SYSTEM_SERVICE_EXCEPTION after updating MalwareBytes and getting the free trial of the Premium Version. I think it's related to the Real Time Protection (Web Protection) premium feature, because the SYSTEM_SERVICE_EXCEPTION crash pointed to NDU.Sys as the cause, which upon some research is associated with internet network drivers, and I've realized I've been having these crashes whenever I restored a lot of tabs at once with Google Chrome (or even just entered and exited the Google Keep desktop "app").

Further research pointed to MalwareBytes real time protection as a likely cause, with the advice being to uninstall MalwareBytes. I haven't done that, but I have turned off the Web Protection part of Real Time Protection while I await a better answer, and used the MalwareBytes Support Tool to extract some logs as instructed in other topics on this forum.

So here's the logs:

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
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7 minutes ago, SunStainedMirror said:

I haven't done that, but I have turned off the Web Protection part of Real Time Protection

Malwarebytes and Kaspersky have a long history of conflict. Web protection is the usual issue.

Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Kaspersky.

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3 hours ago, Porthos said:

Malwarebytes and Kaspersky have a long history of conflict. Web protection is the usual issue.

Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Kaspersky.

Thanks for that, I'll just make sure to keep my Malwarebytes Browser Guard extension on then.

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