Network Connection: Unable to contact license server.

[bobojin]

Trying to grant a device protection from a group license while found above error, attached logs kindly help, thanks.

 

mbst-grab-results.zip

[1PW]

Hello @bobojin and :

The MBST-Grab-Results will be quite valuable. Unfortunately, your otherwise perfect attached archive did not contain the usual FRST results section. Please download/run the following supplementary report for troubleshooting analysis:

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
    
   
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on the PC.
   Disable smart screen ONLY if it interferes with the software we may have to use:  What is SmartScreen and how can it help protect me?
    
        a.  Click More info.
    
   
        b.  Click Run anyway.
    
   
5. When the User Account Control window appears, click Yes.
    
   
    
6. To accept the Disclaimer of warranty, click Yes.
    
   
    
7. Ensure only the boxes listed below are checked
    
   
   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
    
   
    
8. Disable any Antivirus software you have installed ONLY if it stops the software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
    
   Click Scan. The scan may take a few minutes to complete.
    
   
9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
   
  
• Addition.txt is saved in the same directory FRST is located.
   
  
• Click OK to close each message window

 

Please attach both of those logs to your next reply, DO NOT copy/paste the contents of the logs directly

Thank you.

[Maurice Naggar]

17 hours ago, bobojin said:

Trying to grant a device protection from a group license while found above error

Hi. Could you provide some add some detail on "group license" factor ? and shout out if any of this is about a commercial / businees license.
As to Malwarebytes the support tool shows a setup of Malwarebytes version 4.5.21.231 with a free license.

[Maurice Naggar]

@bobojin
Assuming this is a consumer-type home use pc, I would recommend you get and run the Farbar FRST64 report tool, as listed before by 1PW above.
and attach the FRST + Addition report files.

I would also recommend running this run of Adwcleaner.

Let's do one special run  with Malwarebytes Adwcleaner. 

 

It will not take much time, Read over all lines before starting so that you have a good understanding of the whole method. Take your time and go careful. I ant to make sure you select all of what I list below - before- pressing the "scan" button.

 

First download & save it

guide & download link

 

Then go to where the EXE file is saved. Start Adwcleaner.  Do not rush. There are a few first choices to set as I have listed below.

 

Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.

 

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window

by clicking their button to the far-right for ON status

Delete IFEO keys
Delete tracing keys
Delete Prefetch files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock
Reset HOSTS file

 

 

 

ONLY after you have set the selections above ....only after that .....

Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

 

 

This can take several minutes.

When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.

 

AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.

Click on the “Continue” button to finish the removal process.

 

 

Guide article

 

Attach the clean log from Adwcleaner when all completed. For example AdwCleaner[C00],txt

[AdvancedSetup]

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Tips to help protect from infection

Thanks