MB404104 error after last Windows update 16-02-2023

[Mamukata]

Hi Support,

today after the apply of last Windows 10 patches, Privacy stop to work.

If I try to connect the VPN, with any server, I got the error MB404104.

there is an incompatibility with last update?

 

tnx

[Porthos]

9 minutes ago, Mamukata said:

If I try to connect the VPN, with any server, I got the error MB404104.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Mamukata]

mbst-grab-results.ziplog file in attach

56 minutes ago, Porthos said:

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

 

[Porthos]

@Mamukata Your computer is indicating in the logs you need a restart. Please restart.

[Mamukata]

restart solve the issue... strange because the PC already do a restart after last Windows patch apply.

 

case close

[Porthos]

2 minutes ago, Mamukata said:

strange because the PC already do a restart after last Windows patch apply.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

This can keep this from happening in the future in most cases.