Making sense of a Website exclusion issue

[highstream]

Everytime I load the home page at 

https://www.lucasaudiolab.com/

, I get the attached Trojan pop up exclusion from MBAM Pro. The website owner says it's not on his end and sent a virustotal screenshot. That leaves me wondering if it's on my computer or something else is eliciting it. How do I read this? The website itself loads fine otherwise.

Edited February 15, 2023 by AdvancedSetup
Disabled live hyperlink

[1PW]

Hello @highstream and welcome back:

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

[highstream]

Thanks. I didn't realize that there are two desktop folders.

mbst-grab-results.zip

[AdvancedSetup]

Thank you for the logs @highstream

Please run the following

 

Please run the following ESET Online Scanner and perform a Full Scan

 

Click the following link to save the installer for ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get started. 
• When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
• On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
• When prompted for scan type, Click on the Full Scan button
• Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
• Have patience.  The entire process may take a few hours or more.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log and give it a name and location you remember.
• If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
• Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Please attach the ESET scan log you saved at the end to your next reply

 

[highstream]

Really weird. I have the old Eset online scanner that I hadn't run for several months and it hung on loading signatures. I checked and got the new Eset version (UI) and it's crashing after I start full scan. Rebooted and does the same. Do I need to kill MBAM first?

Edited February 15, 2023 by highstream

[AdvancedSetup]

I don't believe it's Malwarebytes.

Please run the following instead @highstream

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

 

[highstream]

MS scan attached. That leaves the question why the site where this started was throwing up an MBAM trojan warning. Good news is that it's not doing so now. Btw, in addition to MBAM I have Windows Defender running. Together, they've been doing a good job. Thanks,

msert.log

[AdvancedSetup]

Yes, the two running together is a good strong solution @highstream

 

Let me have you run the following please.

 

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[highstream]

Results file attached. Thanks,

SecurityCheck.txt

[AdvancedSetup]

I don't get a block, but I do get the following file blocked that runs on the site

grabify.world

 

Please enable the prompt for User Account Control

The elevation prompt for users disabled

 

 

Please uninstall, update, or otherwise address the following as appropriate for your computer.

 

 

Unchecky v1.2 v.1.2 Warning! This software is no longer supported. Please uninstall it and use another software.

Picasa 3 v.3.9.141.259 Warning! This software is no longer supported.

Signal 5.63.1 v.5.63.1 Warning! Download Update
Cisco Webex Meetings v.41.5.4 Warning! Download Update
Microsoft Teams v.1.6.00.376 Warning! Download Update

Vuze v.5.7.6.0 Warning! Ad-supported P2P-client.

 

---------------------------- [ UnwantedApps ] -----------------------------
CCleaner v.6.09 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.
Bonjour v.3.1.0.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Wondershare Helper Compact 2.6.0 v.2.6.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
----------------------------- [ End of Log ] ------------------------------

 

When the above has been completed, please restart the computer.

Then click on START and type in "Check for updates" and allow Windows to scan for and install any updates found.

Restart when done and check again until ALL Windows updates are done.

 

Keep me posted please @highstream

 

[highstream]

I've had UAC enabled for a long time. It's set at the level of notifying all changes apps try to make to my computer, except Windows. I check for updates of the latter twice a day, usually getting Windows Security ones. 

Did your reference to grabify.world come from the OP site https://www.lucasaudiolab.com/? I'm not getting it. 

Thanks,

[AdvancedSetup]

The scanner may be wrong, but it believes the user level is not set on the UAC. If it's set just ignore the warning then.

 

Here is what I see on that site.

 

[highstream]

Thanks for your help! I've sent a screenshot of your findings to the site.

[AdvancedSetup]

How is the computer running now?

Are there still any signs of infection or issues at this time?

 

[highstream]

It was just a one website response from MBAM. Otherwise, my computer was working fine and still is, well, aside from a weird first time glitch that happened twice in my email program (Sylpheed) after the Win 10 update this week (Tuesday?), where I couldn't drag emails from one folder to another. Both times it was solved by rebooting, and hasn't happened since. At the time, though, we were in the middle of my running scans, and so it got me wondering. 

[AdvancedSetup]

Great, glad all is good @highstream

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please attach that file to your next reply. (not compulsory)

 

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

[highstream]

see attached

kprm-20230217201103.txt

[AdvancedSetup]

Great, all looks good @highstream

I'll go ahead and close your topic. If you do find other issues though, please let us know.

Take care and stay safe out there.

Cheers

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you