How do I get rid of this malware?

[NovaNover]

I keep scanning for the past few days and this malware keeps appearing. I have quarantined it multiple times but it keeps coming back. Every time I launch chrome or microsoft edge malwarebytes keeps saying 'website blocked.' How do I remove this?

[1PW]

Hello @NovaNover and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

[NovaNover]

I have downloaded the support tool, however after it finishes gathering the longs the file isn't in my desktop I have looked for it but I can't seem to find it anywhere in my desktop.

[1PW]

Hello @NovaNover:

Since the MBST-Gather is missing, please restart Windows and run FRST instead:

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
    
   
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on the PC.
   Disable smart screen ONLY if it interferes with the software we may have to use:  What is SmartScreen and how can it help protect me?
    
        a.  Click More info.
    
   
        b.  Click Run anyway.
    
   
5. When the User Account Control window appears, click Yes.
    
   
    
6. To accept the Disclaimer of warranty, click Yes.
    
   
    
7. Ensure only the boxes listed below are checked
    
   
   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
    
   
    
8. Disable any Antivirus software you have installed ONLY if it stops the software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
    
   Click Scan. The scan may take a few minutes to complete.
    
   
9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
   
  
• Addition.txt is saved in the same directory FRST is located.
   
  
• Click OK to close each message window

 

Please attach both of those logs to your next reply, DO NOT copy/paste the contents of the logs directly

Thank you.

[NovaNover]

mbst-grab-results.zip 

Sorry I have found it now, here is the mbst file of the results.

[MKDB]

Hello @NovaNover  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please copy and paste all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please give me some time to review your logfiles.

 

[NovaNover]

Okay thank you. I will be waiting for a response.

[MKDB]

@NovaNover

 

Your system is heavily infected. Moreover, malware damaged some windows services.

There is no guarantee that we can fully repair your system, but we will try it.

 

We will start with a FRST fix. The fix may take some time, please be very patient and do not interfere.

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\User\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

fixlist.txt

[NovaNover]

Fixlog.txt

Okay, here is the log.

[MKDB]

Well done @NovaNover.

 

Next, I would like you to run ESET Online Scanner and Kaspersky Virus Removal Tool.

I'll be back tomorrow with further instructions. It's late here in Germany.

 

 

Step 1

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

Step 2

Download Kaspersky Virus Removal Tool (KVRT) and save it to your Desktop.

• Select the Windows Key and R Key together, the Run box should open.
• Copy and paste the following string into the line:

C:\Users\User\Desktop\KVRT.exe -dontencrypt

• Select „Ok“ in the Run box.
• If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
• An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
• A window from KVRT will open, select "Change Parameters".
• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply.

 

 

 

 

[NovaNover]

@MKDB I will also be heading to sleep now and I will be sending the files tomorrow morning when I wake up after finishing up the second scan.

[MKDB]

@NovaNover

That sounds good. I hope you had a good start into this new day.

 

[NovaNover]

@MKDB

 

ESET scan log.txt

Here's the log for step 1, but for step 2 it doesn't let me upload the log file for KVRT it says notepad isn't supported so is there any other way to send the log file?

[MKDB]

@NovaNover

You can add the .klr files to a .zip file and attach it.

[NovaNover]

@MKDB

report_2023.02.15_19.57.03.rar

Here is the KVRT log on notepad.

[MKDB]

@NovaNover

Thank you very much. Well done!

 

Let's do another fresh MBAM and FRST scan as well as FSS to check your services.

I'll be back later this evening.

Thank you!

 

 

Step 1

• If you already have Malwarebytes Anti-Malware installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it.
• Once the MBAM dashboard opens, click on Settings (gear icon).
• Click on Security tab and make sure that all four Scan options are enabled.
• Close Settings and click on the Scan button on the dashboard.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
• If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

 

Step 2

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

 

Step 3

Please download Farbar Service Scanner (FSS) and and save it to your desktop.

• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

• Press the Scan button.
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

Edited February 15, 2023 by MKDB

[NovaNover]

@MKDB

MBAM log.txtAddition_16-02-2023 02.35.38.txtFSS.txt

Here are the rest of the log files, I will also be heading to bed so I will continue this tomorrow since I do have one more question to ask after all of this is done. Have a great night or day.

FRST_16-02-2023 02.35.38.txt

[MKDB]

Thank you very much for those logfiles @NovaNover.

 

Your logfiles look much better now.

 

The malware has damaged some windows services. With the next FRST fix, we will try to repair those services (Step 1).

With Step 2, we will check the results.

 

I would like you to change all online passwords (E-Mail, Online-Banking, Online shopping, Social Media, etc.).

Feel free to ask your question, please.

 

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\user\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files and empty recycle bin.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

Step 2

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

fixlist.txt

[NovaNover]

@MKDBFixlog_16-02-2023 22.46.33.txt

Here are the log files for step 1 and step 2, but my question is that once we finish making sure my laptop is all good and fine may you please check the log files with the MBST app from my other desktop. I don't think there's anything wrong with it but it would be nice if you can just make sure it's fine.

FRST_16-02-2023 22.51.14.txt Addition_16-02-2023 22.51.14.txt

[MKDB]

@NovaNover

Your newest logfiles look good. 😃

 

I would like you to run a final step with SecurityCheck.

 

Step 1

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

 

 Of course, later we can have a look into your other desktop system as well. 👍

[NovaNover]

@MKDB

SecurityCheck.txt

Here's the log and thank you for accepting to check my other desktop. 😄

[MKDB]

@NovaNover

Some final things to to for your system.

I strongly recommend to change all online passwords (E-Mail, Social Media, Online-Banking, Online-Shopping, etc.) !!

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore):

WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update
Discord v.1.0.9003 Warning! Download Update
Microsoft Teams v.1.5.00.21668 Warning! Download Update
Zoom v.5.10.1 (4420) Warning! Download Update
Java 8 Update 301 (64-bit) v.8.0.3010.9 Warning! Download Update
Uninstall old version and install new one (jre-8u351-windows-x64.exe).
VLC media player v.3.0.16 Warning! Download Update
Adobe Acrobat DC v.20.006.20034 Warning! Download Update
^Please run Acrobat DC and go Help - Check for updates...^
Adobe Acrobat Reader v.22.003.20314 Warning! This software is no longer supported. Please uninstall it and use Adobe Acrobat Reader DC.
Mozilla Firefox (x64 en-US) v.99.0 Warning! Download Update

 

 

Thank you for your cooperation.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

 

 

A few final recommendations:

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

https://www.bleepingcomputer.com/forums/t/287710/how-malware-spreads-how-your-system-gets-infected/

6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

 

=================================================================

Let me know when you have finished your work. Then we can have a look into the second system.

Thank you!

[NovaNover]

Yes, I have finished updating all passwords and programs I need. I am ready to check my other desktop and Thank You very much for helping fix this one.

[NovaNover]

@MKDB 

Oh and for the system you just fixed just to make sure, it should 100% fine now right like no more threats.

[MKDB]

@NovaNover

Please run MBAM, AdwCleaner and FRST on the second system.

 

 

Step 1

• If you already have Malwarebytes Anti-Malware installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it.
• Once the MBAM dashboard opens, click on Settings (gear icon).
• Click on Security tab and make sure that all four Scan options are enabled.
• Close Settings and click on the Scan button on the dashboard.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
• If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

Step 2

Please download AdwCleaner and save it to your desktop.

• Double-click to run it.
• Accept the End User License Agreement.
• Click Scan Now.
• When finished, if items are found please click Next / Quarantine.
• Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
• Click View Log File.
• AdwCleaner will open one log (AdwCleaner[Cxx].txt).
• Please attach the log to your next reply.

 

 

Step 3

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

• If your computer language is other than English, right click on the FRST icon and rename it to FRST64english.
• Double-click to run it.
• If you receive any warning about the download it is a false positive and you can ignore it. Click on More info to get the Run anyway option.
• When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• FRST will create two logs (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.