courtney Posted November 15, 2007 ID:9984 Share Posted November 15, 2007 Have some major problems. We took our computer to a repair place and when we got it back we have a bunch of problems now. We have AVSystemCare on our computer, can't get into Control Panel (has disappeared). Downloaded Spyware Doctor, slowed and stopped at 27 percent but it caught this before that happened:Spyware.Known_Bad_SitesAdware.Agent.BNRootkit.Agent.EYTrojan-Proxy.WoplaTrojan-Spy.Banker.CMBTrojan.ISTbarCan you help me here? Thanks! Link to post Share on other sites More sharing options...
courtney Posted November 15, 2007 Author ID:9999 Share Posted November 15, 2007 Can anyone help me here? Link to post Share on other sites More sharing options...
MysteryFCM Posted November 16, 2007 ID:10016 Share Posted November 16, 2007 Sorry no-one has gotten back to you yet.Please do the following;1. Download ComboFix;http://download.bleepingcomputer.com/sUBs/ComboFix.exe2. Download HiJack This;http://freeware.it-mate.co.uk/?Cat=Security#135Once downloaded, run ComboFix and follow the prompts.Don't click on the window while the fix is running, because that will cause your system to hang.Once complete, a log will be produced for you. Please post the log, along with a HiJack This log. Link to post Share on other sites More sharing options...
courtney Posted November 18, 2007 Author ID:10098 Share Posted November 18, 2007 Sorry no-one has gotten back to you yet.Please do the following;1. Download ComboFix;http://download.bleepingcomputer.com/sUBs/ComboFix.exe2. Download HiJack This;http://freeware.it-mate.co.uk/?Cat=Security#135Once downloaded, run ComboFix and follow the prompts.Don't click on the window while the fix is running, because that will cause your system to hang.Once complete, a log will be produced for you. Please post the log, along with a HiJack This log.I downloaded both programs. I ran ComboFix and the computer restarted and then I logged into Windows it went to my desktop background and there is nothing there. No programs, folders, no start button. When Combofix was running it said to not mess with the dialog box because it could make this happen but I didn't do that. Link to post Share on other sites More sharing options...
MysteryFCM Posted November 18, 2007 ID:10102 Share Posted November 18, 2007 Can you post the Combofix and HiJack This logs please? Link to post Share on other sites More sharing options...
courtney Posted November 19, 2007 Author ID:10134 Share Posted November 19, 2007 Can you post the Combofix and HiJack This logs please?How would I find the logs? When I start up my computer, it lets me log into Windows and then the only thing that comes up is my background picture. There is nothing else there. Link to post Share on other sites More sharing options...
MysteryFCM Posted November 19, 2007 ID:10135 Share Posted November 19, 2007 Hold the CTRL+ALT+DEL keys, then go to File > Run (New ...) and type: explorer.exe Link to post Share on other sites More sharing options...
courtney Posted November 19, 2007 Author ID:10136 Share Posted November 19, 2007 Thanks, I'm at work now and I will do that when I get home. I'll post my logs then. Thanks for all your help! Link to post Share on other sites More sharing options...
MysteryFCM Posted November 19, 2007 ID:10137 Share Posted November 19, 2007 No problem Link to post Share on other sites More sharing options...
courtney Posted November 20, 2007 Author ID:10151 Share Posted November 20, 2007 When I did CTRL+ALT+DEL a dialog box pops up which says the administrator has denied access to this program. This is the same message I had gotten before when I tried to go in and uninstall programs through the start menu (since I haven't had control panel in over 2 weeks). Link to post Share on other sites More sharing options...
MysteryFCM Posted November 20, 2007 ID:10165 Share Posted November 20, 2007 Okay, let's see if Safe Mode will work.1. Re-start the computer2. Continually tap F8 until the boot menu appears3. Select Safe Mode from the menu4. Login to Safe Mode (if asked to do so), using the Administrator account (NOT using your regular account)If you can access Safe Mode, please let me know, if not, we'll go a different route. Link to post Share on other sites More sharing options...
courtney Posted November 21, 2007 Author ID:10181 Share Posted November 21, 2007 I would try this but I had tried the Safe Mode trying to get to Control Panel when it all started and I'm completely blocked out of the administrator account. Link to post Share on other sites More sharing options...
MysteryFCM Posted November 21, 2007 ID:10183 Share Posted November 21, 2007 Oks, let's go the long way round.First we'll try restoring access to the administrator account.1. Please download the following to your desktophttp://archives.mysteryfcm.co.uk/system/fo...rd/cd070927.zip2. Extract the .iso file3. Follow the instructions on the page below, to burn the ISO to CDhttp://www.petri.co.il/how_to_write_iso_files_to_cd.htm4. Once burnt, insert the CD, then re-start the computerNote: If your computer is NOT set to automatically boot from CD, you'd normally go into the BIOS to change the boot order. However, this is not recommended for those that are not familiar with this, so please skip the rest if the computer does NOT load the CD on boot5. Once the CD has booted;Type Yes when promptedNext, type: reset AdministratorNext, remove the CD and re-start the computerAssumes Administrator is the name of the main administrator account6. Once the computer is re-starting, continually tap F8 to access the boot menu7. Select Safe Mode, and choose the Administrator account when prompted Link to post Share on other sites More sharing options...
JeanInMontana Posted November 29, 2007 ID:10479 Share Posted November 29, 2007 Thanks for your help Steven it is much appreciated. Due to no response for six days I will close this to prevent others from posting it.If you experience problems similar to those described here please start your own topic. All fixes and advice are for the system in this topic not yours. Following advice for someone else's machine can ruin yours. Link to post Share on other sites More sharing options...
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