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MalWareBytes Premium 4.5.20 Curiosity with Scan Time vs Actual Time


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I've noticed a discrepancy between the time the program shows for completing a "full scan" and the actual time it takes. Because this is a mismatch, I'm wondering if something is wrong, or if this is a glitch which is so minor, no one has paid attention.

I use a full system scan daily which the program tells me takes almost 3 hours. Typical times are 2 hours 40 minutes. Lately, I see that the scan is done under the 2 hour time frame. Underneath the LAST SCAN heading is the date and time started. For instance, when I started a scan at 5:00PM and it ended at 6:34PM, the program still returned a 2 hour time frame.

If this is too much of a hair splitting post, feel free to ignore. If not, I welcome resolutions only. Thank you.

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  • Root Admin

Good day @NewTricks

I'm not aware of this happening, but thank you for pointing it out though if it is happening we'd like to get it corrected. Can you first get us some logs to review and we'll go from there and see what we can find.

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

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Hello @AdvancedSetup,

 

Thank you for the reply and instructions on generating and uploading the file.  I appreciate your time in reviewing the data. I have no complaints with the product and my system has been consistently free of problems for 6 months or more.

mbst-grab-results.zip

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  • Root Admin

So, it looks like your computer could use a bit of cleaning, but before we dig into that, please run the following and we'll see what needs updating

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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Thank you

 

 

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  • Root Admin

If you no longer use them then yes I would suggest uninstall. For those that don't update and you still use them then I'd keep them.

Please restart the computer one more time, then get me a new fresh set of Farbar logs

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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  • Root Admin
  • Solution

[ 1 ]

Please go to Control Panel, Programs, Programs and Features and uninstall the following

  • Bonjour
  • Spybot - Search and Destroy
     

 

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

[ 2 ]

Unless you are actually using this then I'd suggest uninstalling it. If you are using it then leave it alone.

  • Teams Machine-Wide Installer

 

[ 3 ]

QuickTime 7 is not really supported anymore, but probably no harm in leaving it in case one of your older graphics programs attempts to call it up.

 

[ 4 ]

You are using a customized HOSTS file to control DNS which works reasonably well in most cases but in some cases it can really produce a strain on system resources if not working properly.
Myself I'd suggest using Firefox as you main browser with uBlock Origin and Malwarebytes Browser Guard. They will keep the vast majority of junk out of your browser

You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target.

Please install uBlock Origin for your browsers to better protect your system.

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock Plus for Internet Explorer

How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018
This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome | Firefox 

 

[ 5 ]

Are you still using the Microsoft Lifecam VX-1000 made by Microsoft Corporation?

HKLM\...\Run: [VX1000] => C:\Windows\vVX1000.exe [762736 2010-05-20] (Microsoft Corporation -> Microsoft Corporation)

 

[ 6 ]

Do you use any type of Bluetooth devices on this computer or have you ever used? Often times people never use Bluetooth on the computer and if so then not much sense loading it up each time.

 

[ 7 ]

Did you install the Google+ Auto Backup? Do you use it?

Where Did “Google+ Auto Backup” Come From, and How Do I Get Rid of It?
https://www.howtogeek.com/195049/ask-htg-where-did-google-auto-backup-come-from-and-how-do-i-get-rid-of-it/

 

[ 8 ]

Do you still have and use the following printer?

HP Photosmart 6520 series

HKU\S-1-5-21-988662186-1445170666-1063050487-1000\...\Run: [HP Photosmart 6520 series (NET)] => C:\Program Files\HP\HP Photosmart 6520 series\Bin\ScanToPCActivationApp.exe [2573416 2012-10-17] (Hewlett Packard -> Hewlett-Packard Co.)

HKLM\...\Windows x64\Print Processors\hpfpp70v: C:\Windows\System32\spool\prtprocs\x64\hpfpp70v.dll [248320 2009-04-16] (Hewlett-Packard Corporation) [File not signed]
HKLM\...\Windows x64\Print Processors\hpzppwn7: C:\Windows\System32\spool\prtprocs\x64\hpzppwn7.dll [101376 2009-07-13] (Microsoft Windows -> Hewlett-Packard Corporation)
HKLM\...\Print\Monitors\HP AF11 Status Monitor: C:\Windows\system32\hpinkstsAF11LM.dll [331664 2012-06-12] (Hewlett Packard -> Hewlett-Packard Co.)
HKLM\...\Print\Monitors\HP Discovery Port Monitor (HP Photosmart 6520 series): C:\Windows\system32\HPDiscoPMAF11.dll [741480 2012-10-17] (Hewlett Packard -> Hewlett-Packard Co.)
HKLM\...\Print\Monitors\hpf3l70v.dll: C:\Windows\system32\hpf3l70v.dll [136704 2009-04-16] (Hewlett-Packard Company) [File not signed]

Task: {06685A36-C581-4783-B003-ABC57A777E35} - System32\Tasks\WOWPrint.exe_{8BD05F42-BE80-47C3-B142-76EFA8DD5AB8} => C:\Program Files\HP\HP Photosmart 6520 series\Bin\WOWPrint.exe [2459240 2012-10-17] (Hewlett Packard -> Hewlett-Packard Co.)

 

[ 9 ]

Please run the following fix

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

 

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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@AdvancedSetup Thank you for this list. There were only a couple of problems.

Spybot is not found in my program list or  anywhere on my computer using the search function.

Bluetooth Suite and User Guide are located in Local Disk files, and TrustedInstaller prevented this removal.

I intentionally use backup program at 7.

The printer at 8 is soon to be discarded. When the time comes, please tell me the best way to uninstall everything associated with it.

Thanks again.

 

Fixlog.txt

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@AdvancedSetup,

The clean up and updating were much needed. Thank you for all the follow up with my questions, you've given me more than I ever expected.

My full MalWareBytes scan is reduced by 13 minutes and I no longer see any time discrepancies. That seems minor now, but gratifying nevertheless.

FRST.txt Addition.txt

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  • Root Admin

Thank you for the logs @NewTricks

 

You should be able to go to Control Panel, Programs, Programs and Features and uninstall the following now

  • Adobe Shockwave Player 11.6
  • swMSM


Download the Flash uninstaller
http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe


Your browser may attempt to block downloading this file. Tell it that it's okay and to go ahead and save the file.

Exit all browsers and other programs that use Flash

The uninstaller does not work if any programs that use Flash are running on your computer.

Then with all closed, run the uninstaller and restart the computer.


Then visit the following link and see if you can update Windows 7 to the latest updates.


How to update Windows 7 to the latest Security Updates

 

 

 

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@AdvancedSetup,

Shockwaver Player and swMSM successfully uninstalled. Updating Windows 7 will take me a bit longer.

I was pleased to see this post because it means many others are using the same. And what a post it is!

The final frontier.

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Thanks for the follow up @AdvancedSetup. I am just now going to print out your post on How to Update Windows 7 to the Latest Security Updates.

 Having large amounts of information are best on paper-I can then successfully execute instructions point by point, step by step. It seems daunting but I'm going to stay positive and try anyway. It's amazing I made it this far!

 

 

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Your patience and encouragement mean a lot @AdvancedSetup

My experience with your Self-Help post:

Prelude: Existing Service Pack 1, enabled TLS 1.1 and TLS 2.2 installed Easy Fix, updated the Registry

Steps 1-12

1, 2 & 3 done

4, 5 & 6 message "already installed"

7, 8 & 9 message "not applicable to your computer"

10 message "already installed"

11 .NET framework 4.8 repaired by replacement

12 "unsupported command" (tried 4 times)

All restarts complete in the order advised.

Are you willing to look over a final scan of some sort to confirm all is well with no lurking anomalies? 

Thank you!

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  • Root Admin

Yes, please get me a new set of logs. @NewTricks

 

On STEP 12
You should download and install it from this link

https://www.microsoft.com/en-us/download/details.aspx?id=54616

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

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