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I have a lifetime never expires account, i got a new pc


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I have a lifetime malwarebytes license. but i got a new pc. i saved my license and a picture of it. but its saying its on other devices. its not. its not on my phone and i dont have any other device.

please help. i can give you all my info. but the email for this, is long gone or was never asked, because in all my docs for my codes, none of them say anything about an email address.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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9 minutes ago, Meems said:

I have a lifetime malwarebytes license. but i got a new pc. i saved my license and a picture of it. but its saying its on other devices. its not.

Do you have the old PC? if so deactivate on that computer. If not,

11 minutes ago, Meems said:

but the email for this, is long gone or was never asked, because in all my docs for my codes, none of them say anything about an email address.

If you purchased it from Malwarebytes directly, an email was needed for purchase. That would give you access to your account at my.malwarebytes.com. There you can de activate it so you can use it on your new computer. You need to be able to access that email account for the 2 factor confirmation as well.

If all else fails,

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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thanks, this was purchased several years ago. possibly 5 or 6 if not more.  i took pics of all the info, in case something like this ever happened. but i am not sure what email i put it under. all i have to activate it is the device name, both keys, the edition: premium and that its a 'never expires' version.

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i deleted all my old email address. so i'd be guessing.  if theres other info you need. the name is was under, and possible older emails i still have in my memory. let know. and thank you . this new pc was a bust and i cant even get a display working on it. and i dont know how to transfer files from an ssd off this pc.  malwarebytes is in it. and i cant get to it to uninstall.

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5 hours ago, Meems said:

if theres other info you need.

We cant help you on the forum. You MUST create the support ticket...

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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yes , did all that.

problem is, the pc i purchased and installed malwarebytes on recently. was corrupted after i did a reboot.

they think it was the graphics card, i have no idea. but i couldnt get back into it, so i sent it back for a refund, with my malwarebytes still installed.

they said not to worry they wipe them clean, but something tells me , that if its not uninstalled first, and just formatted /wiped clean, its not enough?

i dont mind paying for a subscription yearly, but man' i'm going to miss that 'never expired' version. sniffles. Thanks all for your help. hugs,

 

Meems

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oh right, forgot to mention. the email i got from then, was that they required my email address with that version, which is from 2013 or something , so i no longer have it . long time gone. dont even rememer what it could have been, i think i was in canada back then. anyhoo. no biggy.

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19 minutes ago, Meems said:

forgot to mention. the email i got from then, was that they required my email address with that version

Yes, the license is tied to the email used. I suggest when you purchase a new subscription, you use an email that is not tied to any ISP like gmail or outlook.com.

 

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