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Need to activate my prem sub but wont let me after clean install.

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This is my 5th attempt to try and find help to activate my prem sub. Every attempt I've made resulted in my ticket being closed automatically. 

I did a clean install and wanted to reactivate my prem sub. Whenever i attempt my previous install of windows is still latched onto the product key. My profile doesn't have any record of it for some reason (paid through paypal), but i took a screenshot prior to reformatting.

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